Director, ATM & Cardholder Experience Product Lead

Capital One; Plano (TX); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One, within the PULSE team of the Global Payments Network, seeks a Product Manager to define the strategic ATM product roadmap and transform the cardholder experience. You will establish governance, monitoring, and cross-functional collaboration to align priorities across the organization.

You will drive data-driven insights, partner with stakeholders, and focus on operational excellence, risk management, and scalable product strategies in a dynamic payments environment.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.

Responsibilities

• Define the strategic roadmap for ATM products and lead the transformation of the global cardholder experience.
• Establish proactive operational procedures, effective partner governance, and robust monitoring frameworks.
• Collaborate cross-functionally to harmonize priorities, optimize the ATM locator experience, and influence product strategy through data-driven insights.
• Facilitate portfolio intake and maintain strong stakeholder partnerships to drive operational excellence and risk management.

Skills

Product Management

Education

Bachelor's degree

Job description

Capital One, within the PULSE team of the Global Payments Network, seeks a Product Manager to define the strategic ATM product roadmap and transform the cardholder experience. You will establish governance, monitoring, and cross-functional collaboration to align priorities across the organization.

You will drive data-driven insights, partner with stakeholders, and focus on operational excellence, risk management, and scalable product strategies in a dynamic payments environment.