Director, Artist & Label Services

600 UMG Recordings Inc; California (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) with immediate vesting

Flexible Paid Time Off (PTO)

Job summary

600 UMG Recordings Inc is looking for an experienced merch Account/Brand Manager to join their team in California. In this Director role, you will lead the merchandise strategy for artists, ensuring effective management of D2C and tour initiatives.

The ideal candidate will have over 8 years' experience within account management and artist relations, demonstrating a solid understanding of the merchandise ecosystem and strong communication skills.

The position offers comprehensive benefits including medical coverage and generous paid time off.

Qualifications

• 8+ years of experience in account management, artist relations, marketing, or eCommerce within music, entertainment, or merchandise.
• Demonstrated success managing artist relationships in fast‑paced environments.
• Strong understanding of D2C commerce, merchandise strategy, and fan engagement.

Responsibilities

• Serve as the relationship lead for Capitol Music Group and their artists.
• Lead holistic merchandise strategy across D2C, tour, retail, and licensing.
• Develop rolling 12-month calendar plans across all channels.

Skills

Account management

Artist relations

Marketing

eCommerce

Communication

Job description

Overview

Famehouse, a division of UMG, is seeking an experienced merch Account/Brand Manager to join our team in Los Angeles as a Director of Artist & Label Services, focusing on artists across the Capitol roster. In this role you’ll serve as the strategic lead across a portfolio of artists, owning the long‑term direction of their merchandise and D2C businesses.

Responsibilities

• Serve as the relationship lead for Capitol Music Group and their artists, building trusted relationships with artist managers, label teams, and creative partners.
• Lead holistic, cross‑channel merchandise strategy across D2C, tour, retail, and licensing, including physical music on D2C, exclusives, and fan engagement moments.
• Develop rolling 12‑month calendar plans across all channels, including D2C, tour & VIP, retail, and licensing initiatives, working closely with the artist team, label marketing and creative.
• Bring energy, enthusiasm, and storytelling to all pitch, proposal, and planning conversations— inspiring clients to adopt innovative D2C and merch ideas that drive growth.
• Lead development and presentation of artist proposals, calendar plans, and go‑to‑market initiatives, ensuring buy‑in from clients and stakeholders.
• Partner closely with Campaign Managers to ensure all campaigns and initiatives remain on track to achieve artist and label goals, proactively identifying opportunities to optimize performance.
• Lead Artist & Label Business Reviews, presenting insights, growth opportunities, and long‑term strategic recommendations.
• Manage artist and label feedback and ensure all executions align with client expectations and artist brand standards, including leading all business and product approvals.
• Maintain strong client satisfaction by ensuring artist teams feel supported, informed, and excited about their partnership with Famehouse.

Qualifications

• 8+ years of experience in account management, artist relations, marketing, or eCommerce within music, entertainment, or merchandise.
• Demonstrated success managing artist relationships in fast‑paced environments.
• Strong understanding of the label, artist, and merchandise ecosystem, ideally with prior label‑side, artist commerce, or D2C experience.
• Passion for the music & culture of Capitol’s roster.
• Strong understanding of D2C commerce, merchandise strategy, and fan engagement.
• Excellent communicator and presenter with the ability to sell ideas and strategies in compelling ways.
• Comfort communicating with senior leaders, artist managers, and their teams.
• Strong creative instincts and taste level aligned with artist brands and cultural trends.
• Positive, collaborative leader who works well across many teams and builds trust easily.
• Highly organized and able to manage multiple campaigns, clients, and priorities simultaneously.
• Commitment to teamwork and respect for every function, willing to set personal ego aside for the good of the team.

Benefits

• Comprehensive medical, dental, and vision coverage, including 100% coverage for out‑patient in‑network mental health services.
• Fertility coverage for eligible medical plan participants.
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year).
• Student Loan Repayment Assistance and Tuition Reimbursement.
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution.
• Flexible Paid Time Off (PTO) for exempt employees; 3‑weeks PTO for non‑exempt employees; 2‑weeks paid Winter Break; 10 Company Holidays (including Juneteenth and Wellbeing Day).
• Summer Fridays (between Memorial Day and Labor Day).
• Generous paid parental leave for every type of parent.

Equal Opportunity Employer

Universal Music Group is an Equal Opportunity Employer. We are an E‑Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E‑Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E‑Verify, for example candidates on STEM‑OPT.