Director, Americas Aftermarket & Service Sales

SCIEX; Miami (FL); Remote; USD 135,000 - 140,000; Full time

Job summary

Join a forward-thinking company dedicated to life sciences and biotechnology. As the Director of Americas Aftermarket & Service Sales, you will lead a high-performance team and drive growth in the Americas market. Your role will involve strategic planning, customer engagement, and the execution of sales strategies that enhance customer satisfaction. This innovative firm fosters a culture of belonging, where your unique viewpoint matters. With a commitment to continuous improvement, you'll have the opportunity to influence life-changing research while working in a fully remote environment. If you're ready to accelerate your career and make a real impact, this is the role for you.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401(k) Plan

Flexible Work Arrangements

Bonus/Incentive Pay

Qualifications

• 5+ years of management experience in the Life Sciences field.
• Ability to interface with Senior management and negotiate resources.
• In-depth understanding of customer business and needs.

Responsibilities

• Oversee commercial activities for Service and Software Support Contracts.
• Lead sales funnel and forecasting reviews using CRM.
• Collaborate with Operations and Customer Service for execution of sales strategies.

Skills

Leadership

Sales Execution

Customer Satisfaction

Problem Solving

Strategic Planning

Education

Bachelor's degree in Life Sciences

Tools

Oracle

Salesforce

Job description

Join to apply for the Director, Americas Aftermarket & Service Sales role at SCIEX.

2 days ago Be among the first 25 applicants.

Join to apply for the Director, Americas Aftermarket & Service Sales role at SCIEX.

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life-changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Director, Aftermarket & Service Sales is responsible for holistic oversight of commercial activities that include Service and Software Support Contracts, Qualifications, Training, Fixed Price Products, Parts, Consumables, and Software License products. In this role, you will apply your leadership skills and experience in the ongoing development of our front-line managers and Professional Sales Associates, to advance customer experience and build loyalty. This role is accountable for the performance and results of multiple teams that contribute and drive top line growth and profitability in the Americas Aftermarket business.

This position reports to the Sr Director, Americas Service and is part of the Service Department located in the United States and will be fully remote.

In this role, you will have the opportunity to:

• Collaborate in the implementation and execution of commercial sales departmental plans, strategies including business and/or organizational priorities to achieve goals and objectives.
• Partner with Operations, Customer Service, and other teams to ensure full execution of regional sales strategies (including orders, shipments, AR collections, field lead incentive program).
• Lead sales funnel and forecasting reviews and ensure reporting of all business opportunities, concepts, and strategies through the use of CRM and provide voice of customer and feedback to product development teams.
• Participate in the development of annual budgets based on strategic plan and deliver budgeted performance.
• Establish processes, metrics, and compensation programs to effectively drive these functions; build a high-performance team (including effective change management) that is “best in class.”
• Support the development of aftermarket associates with active participation in succession planning.
• Provide leadership in measuring and improving results through a metrics-driven, continuous improvement culture.

The essential requirements of the job include:

• Bachelor's degree (B.S./B.A.) in Life Sciences or equivalent experience, with no less than 5 years of successful experience in management/leadership within the Life Sciences field.
• Ability to solve practical problems and deal with a variety of variables where only limited standardization exists.
• Ability to instill customer satisfaction that is recognizable and valuable to the customer.
• Ability to interface with Senior management and explain or negotiate resources or business plans.
• Skilled at being strategically driven and equally strong in sales execution and delivery orientation.
• In-depth understanding of customer business, goals, objectives, strategies, and needs.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Up to 50% travel required, with the ability to obtain and maintain a valid passport.
• Must have a valid driver’s license with an acceptable driving record.

It would be a plus if you also possess previous experience in:

• Industry knowledge, analytical instrument, or LCMS knowledge preferred.
• Previous experience with Oracle and Salesforce systems preferred.

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At SCIEX, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

The salary range for this role is $135,000- $140,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.