AHD Supervisor, Patient Access

Alameda Health System; Alameda (CA); On-site; USD 46,000 - 76,000; Full time

Job summary

Alameda Health System in Alameda, CA is seeking an AHD Supervisor, Patient Access to plan, organize and supervise the Eligibility staff in the registration and admitting department. You will verify insurance, determine eligibility, and ensure a secured payer source before services are rendered, while also supervising PBX personnel.

The role emphasizes leadership, staff development, and collaboration with Social Services Agency and other hospital departments.

Qualifications

• High School Diploma required; associate or bachelor's degree preferred.
• Minimum one-year supervisory experience in patient access/admitting/registration
• Experience with cashiering and healthcare billing preferred

Responsibilities

• Attends meetings on matters pertaining to the function of the unit; maintains good communications and working relationships with personnel in other units.
• Attends Social Services Agency training sessions on changes in aid regulations, interprets changes in regulation and trains AHS staff on use of new regulations.
• Coordinates the recording and accumulation of statistical information to prepare reports, as required.
• Coordinates work of the unit with the requirements of other hospital agency departments.
• Evaluates performance of employees and assists them in developing their full potential; may work different shifts as needed for training.
• Evaluates procedures for effectiveness; devises and implements changes in procedures and forms where appropriate which includes staff training.
• Handles complaints or problems which are more complex and require an overall knowledge of hospital policies and procedures.
• Interviews, selects, trains, and orients employees. Schedules available staff on a rotating basis.
• Prepares budget request and control expenditures for the unit as needed.
• Review Medi-Cal applications taken by the Financial Counselor to ensure that they are correct and complete before forwarding to the Social Services Agency.

Skills

Supervisory experience

Insurance verification

Customer service

Education

High School Diploma

Associate Degree or Bachelor’s degree preferred

Job description

AHD Supervisor, Patient Access

• Alameda, CA

• Alameda Hospital

• AHD Admitting

• Full Time - Day

• $33.13 - $55.22 / Hour

• Req #:44691-33230

• FTE:1

• Posted:October 14, 2026

Summary

Under direction, plans, organizes and supervises the work of Eligibility staff in the registration and admitting department. This includes determining eligibility and insurance verification processing to ensure services rendered have a secured payer source established prior to rendering services. Additionally, supervises PBX personnel. Performs related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS

NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Attends meetings on matters pertaining to the function of the unit; maintains good communications and working relationships with personnel in other units.

2. Attends Social Services Agency training sessions on changes in aid regulations, interprets changes in regulation and trains AHS staff on use of new regulations.

3. Coordinates the recording and accumulation of statistical information to prepare reports, as required.

4. Coordinates work of the unit with the requirements of other hospital agency departments.

5. Evaluates performance of employees and assists them in developing their full potential; this may require working on any of the shifts with the employee being trained and evaluated.

6. Evaluates procedures for effectiveness; devises and implements changes in procedures and forms where appropriate which includes staff training.

7. Handles complaints or problems which are more complex and require an overall knowledge of hospital policies and procedures.

8. Interviews, selects, trains, and orients employees. Schedules available staff on a rotating basis.

9. Prepares budget request and control expenditures for the unit as needed.

10. Review Medi-Cal applications taken by the Financial Counselor to ensure that they are correct and complete before forwarding to the Social Services Agency.

Qualifications

Education: High School Diploma. Associate Degree or Bachelor’s degree preferred.

Minimum Experience: One-year supervisory experience within a patient access department (Admitting and Registration) performing admitting/registration functions, cashiering, and healthcare billing OR 1-2 years performing lead or supervisory work in a healthcare setting preferred

Pay Range

$33.13 - $55.22 / Hour

The pay range for this position reflects the base pay scale for the role at Alameda Health System. Final compensation will be determined based on several factors, including but not limited to a candidate’s experience, education, skills, licensure and certifications, departmental equity, applicable collective bargaining agreements, and the operational needs of the organization. Alameda Health System also offers eligible positions a generous comprehensive benefits program.

Alameda Health System is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military background.