Director, AI Support & Automation (Remote)

present of AI; California; Remote; USD 150,000 - 190,000; Full time

Job summary

OpenRouter is seeking a hands-on Lead for Customer & Solutions in the San Francisco Bay Area with remote flexibility. You will run technical support for developers and enterprise customers while building the systems behind it.

A strong candidate has 8+ years in technical support and 4+ years leading teams through fast growth, with experience building AI agents and automations. APIs, Python/TypeScript, incident handling, and support metrics matter as much as people management.

Qualifications

• Eight or more years in technical support.
• Four or more years leading teams through fast growth.
• Built or run AI agents and automations.
• Comfort with APIs, Python or TypeScript, incident handling, and support metrics.

Responsibilities

• Lead technical support for developers and enterprise customers.
• Build and run the systems behind AI support and automation.
• Design, tune, and monitor AI agents and workflows.
• Handle escalations and drive product improvements via docs and fixes.

Skills

APIs

Python

TypeScript

Incident handling

Support metrics

Leadership

Team management

Job description

OpenRouter is seeking a hands-on Lead for Customer & Solutions in the San Francisco Bay Area with remote flexibility. You will run technical support for developers and enterprise customers while building the systems behind it.

A strong candidate has 8+ years in technical support and 4+ years leading teams through fast growth, with experience building AI agents and automations. APIs, Python/TypeScript, incident handling, and support metrics matter as much as people management.