Director, AI Self-Service & Adoption

Legend Biotech USA; East Hanover (NJ); On-site; USD 186,000 - 345,000; Full time

Job summary

Novartis is seeking a Director of Self-Service & AI Adoption Lead in East Hanover, NJ to drive a US Commercial self-service AI adoption program. You will lead a team of Adoption Leads and Enablement Architects, shaping best practices for safe, scalable AI tool use within enterprise guardrails.

The role emphasizes measurable productivity impact, readiness signaling, and ongoing benefits tracking, with collaboration across Legal, ERC, and Responsible AI to ensure compliant, effective adoption.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 10+ years experience in product adoption, change management, capability building, transformation, commercial operations, P&O AI, or technology enablement.
• Proven experience in digital/AI adoption with Microsoft Copilot, Copilot Studio, Power Platform, no-code / low-code automation, AI assistants, or commercial workflow tools.
• Demonstrated experience driving adoption of enterprise tools, digital products, AI workflows, or new ways of working at scale.
• Strong understanding of AI-enabled workflows, human-centered adoption, change management, stakeholder influence, adoption metrics, and safe-use guardrails.

Responsibilities

• Define the adoption strategy for approved self-service AI environments, products, copilots, workflows, and role-based use cases across US Commercial.
• Translate AI capabilities into practical workflow adoption paths, usage guidance, sandbox experiences, office hours, champions activation, and reinforcement routines.
• Partner with DDIT, Legal, ERC, P&O and Responsible AI to ensure adoption is safe, compliant, scalable, and aligned with enterprise architecture and guardrails.
• Create intake and feedback loops for user needs, friction points, use-case demand, enhancements, and adoption blockers.
• Measure usage, readiness, confidence, productivity, business impact, and sustained behavior change rather than training completions alone.
• Lead adoption team resources and establish shared playbooks for scalable decentralized execution.

Skills

Product adoption

Change management

Digital/AI adoption

AI workflows

Stakeholder influence

Education

Bachelor's degree in business, organizational development, learning, healthcare, digital, or related field

Advanced degree (MBA, MS, or equivalent)

Tools

Microsoft Copilot

Copilot Studio

Power Platform

No-code / low-code

AI assistants

Job description

Novartis is seeking a Director of Self-Service & AI Adoption Lead in East Hanover, NJ to drive a US Commercial self-service AI adoption program. You will lead a team of Adoption Leads and Enablement Architects, shaping best practices for safe, scalable AI tool use within enterprise guardrails.

The role emphasizes measurable productivity impact, readiness signaling, and ongoing benefits tracking, with collaboration across Legal, ERC, and Responsible AI to ensure compliant, effective adoption.