Director, AI Readiness & Practitioner Communities (Remote)

Servicenow; Arizona; Remote; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is standing up a dedicated Communities of Practice function within the Customer Excellence Group (CEG). The Director, Community of Practice will own the strategy, design, and day-to-day operation of this community ecosystem, scaling AI and technical readiness across every GEO and every customer-facing role.

This role sits at the convergence of readiness, content standardization, and communities and serves as the amplification layer in the PD&I Readiness Engine.

Responsibilities

• Own the strategy, design, and day-to-day operation of the Communities of Practice ecosystem.
• Scale AI and readiness across GEOs and customer-facing roles.
• Partner with GEO leadership, Product, Engineering, and ServiceNow University to build scalable practitioner expertise.

Job description

ServiceNow is standing up a dedicated Communities of Practice function within the Customer Excellence Group (CEG). The Director, Community of Practice will own the strategy, design, and day-to-day operation of this community ecosystem, scaling AI and technical readiness across every GEO and every customer-facing role.

This role sits at the convergence of readiness, content standardization, and communities and serves as the amplification layer in the PD&I Readiness Engine.