Director, AI Communities & Technical Readiness

ServiceNow; United States; On-site; USD 180,000 - 230,000; Full time

Job summary

ServiceNow, a leader in AI-driven workflows, is forming a dedicated Communities of Practice within the Customer Excellence Group. The Director, Community of Practice will own strategy, design, and day-to-day operation of this ecosystem, scaling AI and technical readiness across GEOs and customer-facing roles.

You will report to the Director of Technical Readiness and partner with GEO leadership, Product, Engineering, and ServiceNow University to build a self-sustaining, accountable system for

Responsibilities

• Define the community operating model, charter, and success metrics for all communities of practice across CEG.
• Design and implement community types mapped to certification roles/personas.
• Build the cadence, rituals, and contribution mechanisms that keep each community healthy and self-sustaining.
• Establish community health dashboards with leading and lagging indicators such as participation rates and engagement scores.

Job description

ServiceNow, a leader in AI-driven workflows, is forming a dedicated Communities of Practice within the Customer Excellence Group. The Director, Community of Practice will own strategy, design, and day-to-day operation of this ecosystem, scaling AI and technical readiness across GEOs and customer-facing roles.

You will report to the Director of Technical Readiness and partner with GEO leadership, Product, Engineering, and ServiceNow University to build a self-sustaining, accountable system for