Principal Community Manager (Fully Remote)

ServiceNow; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ServiceNow is seeking a Senior Community Manager to drive growth and sustainability of the ServiceNow Community ecosystem. You will own engagement strategy, contributor development, and community intelligence to shape a vibrant, data-driven community.

Responsibilities include growing participation across customers, partners and employees, building contributor programs, and partnering with cross-functional teams to monitor health metrics and drive engagement.

Qualifications

• 8+ years in community management with strong analytical and stakeholder skills.
• Experience with gamification and enterprise community platforms preferred.

Responsibilities

• Grow participation and build contributor programs across customers, partners, and employees.
• Manage community health metrics and partner with teams to drive engagement.
• Own engagement strategy, contributor development, and community intelligence.

Skills

Community management

Analytical skills

Stakeholder management

Gamification

Enterprise platforms

Job description

• Drive growth and sustainability of the ServiceNow Community ecosystem.
• Own engagement strategy, contributor development, and community intelligence.

Responsibilities:

• Grow participation and build contributor programs across customers, partners, and employees.
• Manage community health metrics and partner with teams to drive engagement.

Qualifications:

• 8+ years in community management with strong analytical and stakeholder skills.
• Experience with gamification and enterprise community platforms preferred.

ServiceNow

ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help organizations work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.