Director, AI & ML Platform & Production

Duck Creek Payments; San Francisco (CA); Hybrid; USD 188,000 - 268,000; Full time

Benefits offered by this job

Flexible work environment

Insurance package

401(k) with match

FSA/HSA

Paid holidays and vacation

Employee Assistance Program

Benefit variations by role/location

Job summary

Duck Creek Technologies seeks an AI and machine learning leader to build capabilities for production models, lead data scientists and ML platform teams, and collaborate with product, engineering, and insurance experts to create a trusted foundation for model selection, routing, evaluation and responsible deployment.

Based in the Bay Area, this role combines leadership with hands-on depth in training, refinement, and MLOps, with travel up to 25% and flexible-first in-person collaboration.

Qualifications

• 10+ years in ML/data science/AI engineering or related field.
• 5+ years leading technical teams of data scientists or ML engineers.
• Hands-on model training, refinement, and deployment experience.
• Production ML responsibility for quality, reliability and monitoring.
• Experience with model evaluation and decision making for product use cases.
• Partner with Product and Engineering to define use cases and ship capabilities.
• Experience with external AI/cloud vendors and partnerships.
• Strong communication and cross-functional collaboration.
• Bachelor’s degree in CS/Math/Engineering or related field (or equivalent).

Responsibilities

• Set AI/ML strategy for Duck Creek Intelligence aligned to product priorities.
• Lead model lifecycle from framing to deployment and monitoring.
• Guide model approaches: foundation, task-specific, traditional ML, or hybrid.
• Build shared foundations for model access, routing, and governance.
• Establish AI evaluation practices and integrate results into product decisions.
• Develop MLOps and model platform capabilities for reproducible training and cost management.
• Lead, coach, and grow data scientists and ML operations/engineering teams.
• Collaborate with Product, Engineering, security, and domain experts on AI solutions.
• Represent Duck Creek in strategic technology partnerships and vendor discussions.

Skills

Machine learning

Data science

AI engineering

Leadership

Communication

Cross-functional collaboration

Education

Bachelor's degree in CS/related field

Graduate degree preferred

Tools

Python

TensorFlow/PyTorch

ML platforms

Cloud platforms

Job description

Duck Creek Technologies seeks an AI and machine learning leader to build capabilities for production models, lead data scientists and ML platform teams, and collaborate with product, engineering, and insurance experts to create a trusted foundation for model selection, routing, evaluation and responsible deployment.

Based in the Bay Area, this role combines leadership with hands-on depth in training, refinement, and MLOps, with travel up to 25% and flexible-first in-person collaboration.