Director, AI Enablement - EVERSANA

OpenTalent; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

OpenTalent is seeking a Director of AI Enablement to lead onboarding, learning, and adoption for the AI Agency Platform. This role focuses on accelerating proficiency, driving platform adoption across internal and client users, and delivering measurable business value.

The director will build a scalable enablement framework, bridge training development with rapid platform evolution, and supervise a network of platform champions to reinforce best practices and continuous learning.

Responsibilities

• Develop deep functional knowledge of the AI Agency platform and client workflows
• Design and own the end-to-end user onboarding experience for internal and external users, from orientation through sustained adoption milestones
• Develop and facilitate live and virtual training sessions, making complex AI and platform concepts easy to understand
• Create materials to support blended training delivery, including facilitator guides, playbooks, job aids, videos, knowledge bases, and eLearning
• Direct the delivery of learning solutions through learning platforms and new channels to improve reach and learner adoption
• Establish KPIs and reporting frameworks to measure onboarding effectiveness, platform adoption, feature utilization, and business impact
• Contribute to communication planning for platform releases, focusing on continuous learning
• Oversee a network of platform champions to accelerate adoption and reinforce best practices
• Establish content governance to keep training materials up-to-date with rapid platform releases
• Identify adoption barriers and training gaps, delivering a prioritized enablement roadmap
• Scale user onboarding and training with personalized, digital learning experiences
• Develop a platform certification approach for internal and client audiences
• Gather user feedback to influence training priorities and platform enhancements
• Model inclusive behaviors and proactively managing bias
• All other duties as assigned

Job description

WHAT DOES A DIRECTOR, AI ENABLEMENT DO?

The Director of AI Enablement leads the strategy, design, and execution of user onboarding, learning, and adoption initiatives for our AI Agency Platform. This role is responsible for accelerating proficiency and driving platform adoption across our internal and client users, ensuring all users realize measurable business value from the industry's first end-to-end AI-powered agency platform. They will build and operationalize a scalable enablement framework, bridging training development and rapid platform evolution to build a highly proficient user base.

• Develop deep functional knowledgeon the AI Agency platform and client workflows
• Design and own the end-to-end user onboarding experience for internal and external users, from initial AI Agency Platform orientation through sustained adoption milestones
• Develop and facilitate live and virtual training sessions, making complex AI and platform concepts easy to understand and actionable
• Create a variety of materials to support blended training delivery, including: facilitator guides, playbooks, job aids, videos, knowledge bases, interactive eLearning, etc.
• Direct the delivery of learning solutions through established learning and collaboration platforms (e.g., LXP, SharePoint), while assessing and deploying new channels that improve reach, effectiveness, and learner adoption
• Establish KPIs and reporting frameworks to measure onboarding effectiveness, platform adoption, feature utilization, user proficiency, and business impact
• Contribute to communication planning for ongoing AI Agency Platform releases, with a focus on driving continuous learning alongside platform evolutions
• Oversee and direct a network of platform champions(“sherpas”) that serve as trusted experts and peer coaches to accelerate adoption and reinforce best practices
• Establish a content governance approach and partner with the AI Agency Platform team to keep training materials up-to-date with rapid platform releases
• Identify platform adoption barriers and training gaps, and deliver a prioritized enablement roadmap to address
• Scale user onboarding and training to leverage personalized, digital learning experiences to support a quickly expanding user-base
• Develop a platform certification approach, with credentialing for internal and client audiences
• Gather and synthesize user feedback to influence training priorities, onboarding experiences, and platform enhancements
• Modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned .

HOW WE WORK