AI Enablement Director — Platform Adoption & Training

EVERSANA INTOUCH; Chicago (IL); On-site; USD 140,000 - 210,000; Full time

Job summary

EVERSANA INTOUCH seeks a Director of AI Enablement to lead onboarding, learning, and adoption initiatives for our AI Agency Platform. You will accelerate proficiency, drive platform use across internal and client users, and build a scalable enablement framework to ensure measurable business value from our AI-powered agency platform.

You will design end-to-end onboarding, create blended training materials, and establish governance for rapid platform evolution while leading a sherpa network to

Qualifications

• 8+ years of experience in building training, onboarding, or enablement programs for enterprise SaaS platforms with rapidly evolving technology.
• Track record of leading delivery of both internal and client training and enablement.
• Ability to tailor content to audiences from different functional disciplines and with varied experience using AI.
• Comfort facilitating demos, hands-on exercises, and interactive discussions, including troubleshooting and debugging in real time.
• Knowledge of instructional design best practices and proficiency using modern learning authoring and delivery tools.
• Experience using AI tools to enhance training material development, learning personalization, or training workflow efficiency.
• Experience leveraging learning analytics, platform usage data, and user feedback to continuously improve enablement effectiveness.
• Strong understanding of generative AI concepts, prompt engineering fundamentals, AI-assisted workflows, and responsible AI practices.

Responsibilities

• Develop deep functional knowledge of the AI Agency platform and client workflows.
• Design and own the end-to-end user onboarding experience for internal and external users, from initial AI Agency Platform orientation through sustained adoption milestones.
• Develop and facilitate live and virtual training sessions, making complex AI and platform concepts easy to understand and actionable.
• Create materials to support blended training delivery (facilitator guides, playbooks, job aids, videos, knowledge bases, eLearning).
• Direct the delivery of learning solutions through platforms (LXP, SharePoint) and explore new channels to improve reach and learner adoption.
• Establish KPIs and reporting frameworks to measure onboarding effectiveness, platform adoption, feature utilization, user proficiency, and impact.
• Contribute to communication planning for ongoing AI Agency Platform releases to drive continuous learning.
• Oversee a network of platform champions ('sherpas') to accelerate adoption and reinforce best practices.
• Establish content governance and keep training materials up-to-date with rapid platform releases.
• Identify training gaps and deliver a prioritized enablement roadmap.

Skills

Training program design

Enterprise SaaS

Onboarding

AI learning

Facilitation

Instructional design

AI concepts

Analytics

Job description

EVERSANA INTOUCH seeks a Director of AI Enablement to lead onboarding, learning, and adoption initiatives for our AI Agency Platform. You will accelerate proficiency, drive platform use across internal and client users, and build a scalable enablement framework to ensure measurable business value from our AI-powered agency platform.

You will design end-to-end onboarding, create blended training materials, and establish governance for rapid platform evolution while leading a sherpa network to