Director, AI Enablement

VNS Health; New York (NY); On-site; USD 194,000 - 258,000; Full time

Benefits offered by this job

Referral bonuses

PTO 30 days + 9 holidays

Health insurance for you and family

Employer-matched retirement

Wellness programs

FSAs for healthcare and dependent care

Tuition reimbursement

Career growth & advancement

Internal mobility & CEU credits

Job summary

VNS Health leads enterprise adoption of AI tools and workflows, scaling the organization’s OpenAI license and designing persona-based training for diverse teams to align with business goals. The role partners with senior leaders to define the right AI tool set, tracks adoption metrics, and drives daily workflow changes across the organization.

Applying candidates should have 8+ years in learning and development or AI enablement, experience at scale, and healthcare familiarity is a plus.

Qualifications

• 8+ years of experience in learning and development, change management, digital adoption, or AI enablement.
• Experience designing and delivering training programs at scale across a large, complex organization.
• Experience partnering directly with senior leaders to translate business workflows into tool and training strategy.
• Track record measuring and reporting adoption and impact metrics for a technology or process change program.
• Experience with enterprise AI platforms such as OpenAI/ChatGPT Enterprise, Microsoft Copilot, or similar.
• Minimum five years of management and people leadership experience.
• Experience in healthcare or another large-scale, highly regulated service organization preferred.

Responsibilities

• Own the enterprise AI tool strategy and scale OpenAI license adoption across the organization.
• Design and deliver persona-based AI training curricula for different roles and workflows.
• Work with leaders to identify the right AI tools for teams' workflows.
• Build and manage the change management program to drive daily workflow adoption.
• Define and track adoption metrics against the enterprise usage target.
• Own internal AI communications about new tools, capabilities, and Ways of Working.
• Build and lead an AI champion network across business units to sustain adoption.
• Continuously evaluate the enterprise AI tool landscape and advise on what to adopt, expand, or retire.
• Report on enablement impact and ROI as part of value realization tracking.
• Participate in special projects and other duties as assigned.

Skills

Learning and development

Change management

Digital adoption

AI enablement

Executive partnership

Education

Bachelor's Degree

Master's Degree

Tools

OpenAI / ChatGPT Enterprise

Microsoft Copilot

Job description

Overview

Leads enterprise adoption of AI tools and workflows across VNS Health, a 130-year-old nonprofit healthcare organization. This role owns the strategy for scaling VNS Health's enterprise OpenAI license, designs persona-based training for our workforce and sits directly with business leaders to define the right AI tool set for their teams. Success is measured by how many people change how they work day to day, not by how many people attend a training session.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Own the enterprise AI tool strategy, including scaling the adoption and impact of VNS Health's enterprise OpenAI license across the organization
• Design and deliver persona-based AI training curricula tailored to different roles and workflows across the organization
• Sit with leaders and senior leaders across departments to identify the right AI tool set for their teams' specific workflows
• Build and manage the change management program that moves employees from tool access to actual daily workflow adoption
• Define and track adoption metrics against the enterprise usage target
• Own internal AI communications, keeping the organization informed as new tools, capabilities, and Ways of Working roll out
• Build and lead an AI champion network across business units to sustain adoption beyond initial training
• Continuously evaluate the enterprise AI tool landscape and recommend what to adopt, expand, or retire based on measured value and fit
• Report on enablement impact and ROI as part of the enterprise AI value realization tracking process
• Participates in special projects and performs other duties as assigned.

Qualifications

Education:

Bachelor's Degree required

Master's Degree preferred

Work Experience:

• 8+ years of experience in learning and development, change management, digital adoption, or AI enablement, including recent experience driving enterprise AI or generative AI tool adoption. required
• Demonstrated experience designing and delivering training programs at scale across a large, complex organization. required
• Experience partnering directly with senior leaders to translate business workflows into tool and training strategy. required
• Track record measuring and reporting adoption and impact metrics for a technology or process change program. required
• Experience with enterprise AI platforms such as OpenAI/ChatGPT Enterprise, Microsoft Copilot, or similar. required
• Experience in healthcare or another large-scale, highly regulated service organization. preferred
• Instructional design or curriculum development background. preferred
• Minimum five years of management and people leadership experience. required

Pay Range

USD $193,600.00 - USD $258,200.00 /Yr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.