Director, AI-Driven People Technology (Remote)

UnitedHealth Group; Eden Prairie (MN); Hybrid; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase program

401k contribution

Job summary

UnitedHealth Group's Optum unit seeks a Director of People Technology - AI Implementation to lead the delivery, governance, and adoption of AI-enabled use cases across the People Team. Remote work is available anywhere in the U.S.; in Minneapolis or Washington, D.C., offices require four days on-site per week.

You will coordinate with HR, technology, legal, compliance, privacy, data, security, and business stakeholders to align each use case with responsible AI standards, measurable outcomes,

Qualifications

• Undergraduate degree or equivalent experience.
• 8+ years of experience in HR technology, enterprise technology implementation, digital transformation, product delivery, program management, or related roles.
• Demonstrated experience leading complex, cross-functional technology initiatives from strategy through implementation and post-launch measurement.
• Experience defining business outcomes, success measures, operating metrics, adoption plans, implementation readiness criteria, and value realization tracking.
• Solid understanding of governance, risk management, compliance, documentation, approval processes, and implementation controls within a large enterprise environment.
• Proven ability to translate complex technology, data, risk, and process topics into clear recommendations for executive, business, technical, and governance stakeholders.
• Proven ability to build repeatable frameworks, templates, playbooks, and operating routines that improve consistency, quality, and speed of delivery.
• Proven solid program leadership skills, including stakeholder management, issue escalation, executive communication, decision facilitation, and dependency management

Responsibilities

• Lead end-to-end implementation planning and delivery for People Technology AI use cases, ensuring alignment to business priorities, HR process needs, technical feasibility, and enterprise AI governance expectations.
• Guide cross-functional teams through the AI Review Board process, including intake preparation, use case definition, risk assessment, documentation, testing evidence, toll gate readiness, remediation tracking, and approval follow-through.
• Establish clear success measures before implementation, including baseline metrics, target outcomes, adoption measures, risk indicators, employee or stakeholder experience measures, and post-launch monitoring requirements.
• Develop and maintain cost-benefit analyses for AI use cases, including projected business value, implementation costs, run costs, efficiency gains, risk considerations, and value realization assumptions.
• Validate that appropriate responsible AI steps have been completed and documented, including intended use, data and process impacts, privacy and security considerations, fairness and bias testing, performance evaluation, human oversight, user readiness, and change impacts.
• Coordinate across HR process owners, product teams, engineering, data science, legal, compliance, privacy, information security, and enterprise AI governance teams to remove blockers and prepare use cases for successful review and launch.
• Create implementation playbooks, governance checklists, templates, and reporting artifacts to standardize how People Technology AI use cases move from idea to approved production use
• Track implementation performance after launch, including adoption, quality, accuracy, reliability, user experience, operational efficiency, cost savings, risk indicators, and remediation actions
• Provide leadership-level reporting on AI use case pipeline status, approval progress, implementation risks, value realization, and post-launch performance
• Serve as a trusted advisor to HR and People Technology leaders on responsible AI adoption, helping teams identify practical, compliant, and measurable opportunities to improve employee, manager, recruiter, HR agent, and business outcomes

Skills

HR technology

Enterprise technology implementation

Digital transformation

Product delivery

Program management

Governance & compliance

Executive communication

Education

Undergraduate degree or equivalent experience

Job description

UnitedHealth Group's Optum unit seeks a Director of People Technology - AI Implementation to lead the delivery, governance, and adoption of AI-enabled use cases across the People Team. Remote work is available anywhere in the U.S.; in Minneapolis or Washington, D.C., offices require four days on-site per week.

You will coordinate with HR, technology, legal, compliance, privacy, data, security, and business stakeholders to align each use case with responsible AI standards, measurable outcomes,