Director, AI-Driven Partner Operations

Kong

California

On-site

USD 180,000 - 260,000

Full time

4 days ago

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Job summary

Kong is hiring a Director, Partner Operations to build the operating model that scales its partner ecosystem. You’ll own how partner business flows from registration to payout as an AI-first function, partnering with Ecosystem leadership in Revenue Operations.

The role demands 10+ years in partner/channel operations with hands-on deal execution, and deep Salesforce/PRM/BI proficiency. You’ll lead a lean team across multiple regions and collaborate with Sales, Finance, Legal, and Marketing.

Qualifications

10+ years in Partner or Channel Operations, Revenue Operations, or Sales Strategy & Operations at a B2B SaaS or infrastructure software company, including 3+ years leading partner operations.
3+ years operating a multi-type, multi-region partner ecosystem.
Hands-on partner deal execution end to end with Deal Desk and Finance.

Responsibilities

Serve as strategic and operational partner to Ecosystem VP and Partner Sales leaders.
Lead annual and quarterly planning for partner organization.
Own rules of engagement, deal registration and attribution.
Define and own partner lead/deal workflows across ADR, PSD, and AE.
Partner with Deal Desk, Finance, and Legal for deal structuring and booking.
Oversee partner compensation, crediting, and marketplace operations.
Build and maintain partner operations playbooks and data architecture.
Define AI roadmap for partner operations and automation.