Director, AI-Driven Ops & Supply Chain Transformation

FreshDirect; New York (NY); On-site; USD 135,000 - 175,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) with match

Onsite campus facilities

Job summary

FreshDirect is seeking a Director of Operations & Supply Chain Transformation to lead multidisciplinary programs across our operations and supply chain. You will drive end-to-end changes from sourcing to the customer door, aiming to deliver higher NPS and improved operating metrics in a vertically integrated grocery model.

You bring deep grocery or e-commerce operations experience, the ability to influence without direct authority, and a multi-year roadmap mindset to shape the future of

Qualifications

• 5+ years in transformation, strategy, operations or management consulting (inside an operating company).
• Hands-on operational depth in a vertically integrated grocery, e-commerce or food business.
• Proven ability to lead through influence with cross-functional teams.
• Track record of leading customer, operational or commercial programs to measurable results.
• Ability to build and hold multi-year roadmaps and drive value for customers.
• Strong analytical skills, including driver analysis and business cases.
• Excellent communication and stakeholder management with executives.
• Bachelor's degree in a related field.

Responsibilities

• Lead end-to-end transformation programs across supply chain, merchandising, fulfillment, digital and customer care.
• Align programs with customer value, NPS, and operating metrics.
• Shape multi-year roadmaps and establish a cross-functional operating rhythm.
• Develop teams' capability to sustain programs without direct oversight.

Skills

Transformation

Operations depth

Influence leadership

Program management

Strategic roadmap

Data analytics

Stakeholder management

Communication

Education

Bachelor's degree in Business, Engineering, Operations

Job description

FreshDirect is seeking a Director of Operations & Supply Chain Transformation to lead multidisciplinary programs across our operations and supply chain. You will drive end-to-end changes from sourcing to the customer door, aiming to deliver higher NPS and improved operating metrics in a vertically integrated grocery model.

You bring deep grocery or e-commerce operations experience, the ability to influence without direct authority, and a multi-year roadmap mindset to shape the future of