Director, AI-Driven Commercial Process Excellence

Re Build; Hartford (CT); On-site; USD 130,000 - 205,000; Full time

Job summary

Re:Build is seeking an experienced process excellence professional to optimize commercial operations and GTM strategies. You will apply Lean, deploy AI-enabled workflows, and build scalable SOPs across the organization, partnering with the VP of GTM Operations and cross-functional teams.

Responsibilities include identifying process gaps, designing best-in-class workflows, and leading adoption efforts with a focus on measurable improvements and data-driven outcomes.

Qualifications

• Proven experience in commercial operations, GTM operations, process excellence, or a closely related function.
• Hands-on experience deploying AI tools (LLMs, automation platforms, AI-assisted analytics) in a commercial or operational context.
• Working knowledge of Lean methodologies — value stream mapping, standard work, root cause analysis, PDCA — applied in a commercial or non-manufacturing environment.
• Experience building SOPs and standard work documentation at an organizational scale.
• Strong facilitation and training skills, with comfort delivering to mixed-experience audiences.
• Analytical fluency, with the ability to use data to diagnose process problems and measure improvement outcomes.

Responsibilities

• Identify commercial process gaps across sales, business development, and deal execution, and design best-in-class workflows grounded in Lean principles and RLOS
• Build and deploy AI-powered workflows — LLMs, automation, and AI-assisted analytics — to reduce manual effort in tasks like proposal generation, CRM hygiene, and documentation
• Serve as the commercial team's go-to expert on practical AI applications, evaluating and recommending new tools as the landscape evolves
• Own standard work and SOPs across the commercial organization, including governance, version control, and accessibility
• Lead organizational change for process transformation — collaborator alignment, resistance management, and adoption planning
• Design and deliver modular, role‑specific training that drives lasting adoption, reinforced through ongoing touchpoints
• Monitor process alignment, diagnose drift, and close gaps through coaching and refresher interventions
• Maintain a documented evolution log and run a formal continuous improvement cadence — process reviews, retrospectives, and data‑driven prioritization — reporting progress to the VP of GTM Operations

Skills

Commercial operations

GTM operations

Process excellence

AI tools deployment

Lean methodologies

SOP development

Training & facilitation

Analytical thinking

Job description

Re:Build is seeking an experienced process excellence professional to optimize commercial operations and GTM strategies. You will apply Lean, deploy AI-enabled workflows, and build scalable SOPs across the organization, partnering with the VP of GTM Operations and cross-functional teams.

Responsibilities include identifying process gaps, designing best-in-class workflows, and leading adoption efforts with a focus on measurable improvements and data-driven outcomes.