Director, AI & Data Products — Personalization & Loyalty

Preferred Hotel Group; New York (NY); On-site; USD 155,000 - 175,000; Full time

Job summary

Preferred Travel Group seeks a visionary Director of AI & Data Product to shape the future of digital experiences across our luxury hotel brands. You will lead the AI and data product strategy, defining the roadmap for customer-facing experiences, enabling personalized guest journeys, and driving revenue growth.

You will partner with IT, Data, Marketing, and Engineering to build a scalable data platform, implement privacy controls, and deliver AI-enabled features that optimize engagement and

Qualifications

• 8+ years in technical product management, focused on AI/data products.
• Experience with AI, ML, NLP, and conversational UIs.
• Proven CDP and data platform ownership and cross-functional collaboration.

Responsibilities

• Lead AI and data product roadmap for customer-facing digital experiences.
• Define GEO strategy and measure AI-driven discoverability.
• Own the Customer Data Platform (CDP) roadmap and governance.
• Oversee AI chat interfaces across web and mobile for usability and data collection.
• Drive data governance, privacy compliance, and DPIA alignment.

Skills

Technical Product Mgmt

AI/ML/NLP

LLMs

CDP & data platforms

dbt

API-first integrations

Tools

dbt

Job description

Preferred Travel Group seeks a visionary Director of AI & Data Product to shape the future of digital experiences across our luxury hotel brands. You will lead the AI and data product strategy, defining the roadmap for customer-facing experiences, enabling personalized guest journeys, and driving revenue growth.

You will partner with IT, Data, Marketing, and Engineering to build a scalable data platform, implement privacy controls, and deliver AI-enabled features that optimize engagement and