Director, AI Adoption & Change Management

Visa; Ashburn (VA); On-site; USD 177,000 - 332,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

FSA/HSA

Life Insurance

Paid Time Off

Wellness Program

Job summary

Visa seeks a Senior Director to lead AI Adoption & Change Management, guiding adoption, reinforcement, incentives, and measurement to transform VCA into an AI-first organization. The role partners with global and regional leaders to embed AI-friendly practices and measurement into daily work while building an organization-wide adoption capability.

The position requires extensive experience in change management, AI transformation, and cross-functional leadership, with in-office expectations

Qualifications

• 12+ years of work experience with a Bachelor's Degree, or 10+ with Advanced degree (e.g. Masters/MBA/JD/MD), or 5+ with a PhD.
• Experience leading large-scale transformation programs across global, matrixed organizations.
• Strong experience designing and executing change strategies including communications, training, stakeholder engagement, leadership enablement, adoption tracking.
• Experience supporting digital, AI, automation, analytics, operating model, or workforce transformation.

Responsibilities

• Own the adoption strategy for AI-enabled ways of working across VCA.
• Design adoption mechanisms that make AI-enabled behaviors visible, expected, supported, and rewarded - including champions networks, office hours, nudges, peer coaching, demos, recognition, and adoption campaigns.
• Partner with AI product/platform leaders and workflow owners to ensure new AI agents, set plays, and standardized workflows launch with clear use cases, training, feedback loops, and reinforcement mechanisms.
• Establish feedback loops across regions and teams to identify adoption barriers, usability issues, confidence gaps, and opportunities to refine agents, workflows, and enablement materials.
• Create and scale an AI champions network across regions and practices to accelerate peer-led adoption and capture field learnings.

Skills

Change management

AI transformation

Stakeholder engagement

Leadership

Adoption strategy

Performance metrics

Education

Bachelor's degree

Master's / MBA

PhD

Job description

Visa seeks a Senior Director to lead AI Adoption & Change Management, guiding adoption, reinforcement, incentives, and measurement to transform VCA into an AI-first organization. The role partners with global and regional leaders to embed AI-friendly practices and measurement into daily work while building an organization-wide adoption capability.

The position requires extensive experience in change management, AI transformation, and cross-functional leadership, with in-office expectations