Director, Advanced Data Analytics and Insights

Soteria Reinsurance Ltd.; Durham, Northern (NC, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Fidelity Investments seeks an experienced Analytics professional to turn data into strategic insights that shape customer experiences. With 10+ years of experience and a background in SQL, Python, R, Tableau, and Power BI, you will influence business outcomes and drive measurable improvements.

You will work within a cross‑functional team, leveraging AI and Generative AI to accelerate insights, and communicate findings to senior leaders while advancing data governance and experimentation.

Qualifications

• Bachelor’s degree in a quantitative field or equivalent experience.
• Proven ability to create measurement frameworks, benchmarking, and metrics.
• Advanced analytics with SQL, Python, R, Tableau, GitHub and Power BI.

Responsibilities

• Translate business questions into actionable insights using analytics and experimentation.
• Lead data-driven projects that influence strategy and customer experience.
• Communicate insights clearly to stakeholders at all levels.

Skills

SQL

Python

R

Tableau

Power BI

GitHub

Analytics storytelling

Communication

Cross-functional collaboration

Digital analytics

Education

Bachelor’s degree in quantitative field

MBA or MS preferred

Tools

SQL

Python

R

Tableau

Power BI

Job description

## Job Description:**Note: Fidelity will not provide immigration sponsorship for this position.****The Role**Are you passionate about using data to drive strategic decisions and transform customer experiences? Do you flourish with uncovering insights by connecting the dots across diverse datasets customer behaviors, transactional history, interactions and financial metrics?If so, we invite you to join our forward-thinking team at Fidelity and make a real-world impact for over 40 million individual investors. Candidates must be able to demonstrate data to inform decisions, synthesize and clearly communicate insights, and apply a customer-first mindset with ownership, curiosity, and a commitment to continuous learning to deliver impactful results.**The Expertise and Skills You Bring*** 10 plus years of experience turning data into meaningful insights that influence strategy, improve customer experiences, and drive measurable business outcomes.* Bachelor’s degree or equivalent experience in a quantitative of Data Analytics, Economics, Statistics, Finance); MBA or MS degree is considered advantageous.* Proven ability to create innovative measurement frameworks, benchmarking approaches, and performance metrics that help leaders make confident, data-driven decisions and enable scale.* Strong strategic problem solver who excels at translating complex business questions into actionable insights through analytics, experimentation, and evidence-based approaches.* Advanced analytical expertise with tools such as SQL, Python, R, Tableau, Github and Power BI, along with experience working in modern cloud-based data environments.* Passion for understanding customer behavior through digital, journey, and live experience analytics, uncovering opportunities to enhance engagement and satisfaction.* Exceptional communication and storytelling skills, with the ability to simplify complex analyses and influence stakeholders at all levels of the organization.* Collaborative leader who thrives across functions and embraces emerging technologies, including AI and Generative AI, to accelerate insights, improve efficiency, and drive innovation.**The Team**We are searching for an innovative and team-oriented analytics expert to spearhead data-driven projects that influence business strategy, eliminate customer obstacles, and improve the customer experience. In this Individual Contributor role, you’ll be an indispensable member of the AACI team, embedded within Fidelity’s Brokerage business unit.You’ll work alongside an agile, interdisciplinary team with expertise across analytics, engineering, data science, marketing, and product development - driving experimentation and personalization across the Fidelity experience.Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.## ## Certifications:## ## Category:## Data Analytics and InsightsPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.### About UsAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.