Director, Adobe Edge Delivery

ECCO Select Corporation; United States; On-site; USD 190,000 - 230,000; Full time

Job summary

ECCO Select is seeking an experienced Delivery Director to own the success of a large, global Adobe Experience Platform program for a healthcare client. You will lead a multi-year transformation, align regulatory requirements, and drive enterprise delivery health across disciplines and geographies.

You will manage client relationships, program performance, and cross-team collaboration, ensuring a single integrated plan and on-time delivery of milestones.

Qualifications

• Twelve or more years leading large-scale digital experience platform programs.
• Ownership of overall program outcomes including scope, schedule, budget, margin, quality.
• Deep Adobe delivery experience, including AEM Cloud Service in production.
• Fluent across Adobe Target, Experience Platform Launch, Real-Time CDP, CJ Analytics, Workfront, and AEM Assets.
• Experience leading global programs with data-residency and regulatory requirements.

Responsibilities

• Lead the complete delivery lifecycle of a global digital experience platform program.
• Build an integrated program plan across requirements, architecture, content, data, validation and release.
• Hold independent workstreams and discipline leads accountable to a single committed delivery date.
• Re-sequence work and resources when dependencies change without losing overall commitment.
• Manage risks, dependencies and regulatory requirements within delivery schedules.

Skills

Delivery leadership

Program management

Executive communication

Client relationship

Adobe delivery

Strategic thinking

Education

Bachelor’s degree or equivalent professional experience

Tools

Adobe Target

Adobe Experience Platform Launch

Real-Time CDP

Customer Journey Analytics

Workfront

Adobe Experience Manager Assets

Job description

Priority locations- you must be located in one of these areas for consideration.

Tier 1 – Prime Markets: Boston (Sommerville); New York City; Charlotte; Atlanta; Detroit; Chicago; Houston; Dallas (Plano); Austin; Silicon Valley; Seattle.

Tier 2 – Strategic Markets: St. Louis; Kansas City; Denver; Southern CA (Irvine); Minneapolis.

Location: United States

Employment Type: Full-Time, Direct Hire

Travel: Up to 50%

The Opportunity

See an experienced delivery leader to own the success of a large, global Adobe Experience Platform program for a strategic healthcare and life sciences client.

This is a multi-year, multi-team transformation where regulatory validation, in-country requirements and immovable delivery dates must be incorporated into the program from the beginning. The Director will own the client relationship, program delivery, financial performance, resourcing, quality, risk and overall program health.

This is a fully billable program leadership position. Individual discipline leads will own requirements, architecture, experience, content and data. You will be accountable for ensuring that these workstreams converge around one integrated plan and deliver against a single committed date.

The successful candidate will bring a consulting background, deep Adobe delivery experience and direct experience delivering Adobe Edge Delivery Services in a production environment. You must be technically credible enough to challenge architects and discipline leads, while also having the commercial judgment and executive presence to lead the client relationship.

What You Will Own

Global Program Delivery

• Lead the complete delivery lifecycle of a complex, global digital experience platform program, from mobilization and planning through build, release and ongoing support


• Build and maintain an integrated program plan across requirements, architecture, experience, content, data, validation and release


• Hold independent workstreams and discipline leads accountable to a single committed delivery date


• Re-sequence work and resources when dependencies change without losing control of the overall commitment

Program Health and Financial Performance

• Own program performance across scope, schedule, budget, margin, quality, risk and resource capacity


• Provide candid reporting and recommendations to client and internal leadership


• Build and maintain capacity plans spanning on-shore, near-shore and off-shore teams


• Adjust staffing and delivery models as program needs evolve


• Identify specification gaps, dependencies and timeline risks before they affect milestones

Client and Executive Leadership

• Serve as the senior delivery counterpart to client program leadership and executive stakeholders


• Build trusted relationships that surface problems early, improve decision-making and create opportunities for follow-on work


• Lead difficult conversations involving scope, delivery risk, financial performance, priorities and commitments


• Translate complex technical and delivery issues into clear executive recommendations

Governance, Risk and Compliance

• Establish the governance required to operate a program of this size, including intake, decision rights, sign-off, change control, escalation and reporting


• Manage risks and dependencies actively, including dependencies owned by client or third-party teams


• Plan regulatory validation, security reviews and audit traceability into the delivery schedule with defined owners, effort and durations


• Ensure global and in-country requirements, including mainland China requirements, are incorporated into the program from the first release


• Apply AI across delivery within the client’s compliance constraints and reflect the resulting capacity improvements in the program plan


• Lead a cross-functional delivery organization spanning multiple disciplines, locations and time zones


• Coach discipline leads and other delivery leaders on the account


• Develop team members who can independently lead programs of similar size and complexity


• Create a culture of accountability, transparency, collaboration and proactive risk management

Qualifications

• Twelve or more years of experience leading large-scale digital experience platform programs


• Demonstrated ownership of overall program outcomes, including scope, schedule, budget, margin, quality, risk, resourcing and client satisfaction


• Deep Adobe delivery experience, including AEM Cloud Service in production


• Working fluency across Adobe Target, Adobe Experience Platform Launch, Real-Time CDP, Customer Journey Analytics, Workfront and Adobe Experience Manager Assets


• Direct experience delivering Adobe Edge Delivery Services in a production environment


• Working knowledge of the architectural and delivery constraints associated with Edge Delivery Services in complex enterprise environments


• Experience delivering global programs in markets with data-residency and in-country regulatory requirements


• Experience leading on-shore, near-shore and off-shore teams as one integrated delivery organization


• Consulting background with responsibility for both the senior client relationship and the program’s commercial performance


• Strong executive communication, facilitation, negotiation and problem-solving skills


• Exceptional attention to detail and the ability to identify delivery gaps and dependencies before they affect major milestones


• Ability to remain fully billable to a single strategic account


• Bachelor’s degree or equivalent professional experience


• Ability to travel up to 50%

Highly Preferred Experience

• Experience planning and delivering GxP validation cycles, including OQ, PQ and IVP across multiple environments


• Document-based authoring at enterprise scale using DA.live or a comparable platform


• Enterprise search or product-discovery platforms such as Coveo


• China regulatory workstreams involving ICP licensing, PIPL data residency, cross-border transfer consent or MLPS filing


• Large-scale content migrations where the total content volume was unknown when the initial commitment was established


• CI/CD and feature-flag release controls for enterprise web platforms


• PII security and data-privacy requirements across multiple jurisdictions


• Medical, legal and regulatory review workflows affecting content-release cycles


• Veeva or a comparable commercial content system integrated with Adobe


• HCP or patient-facing experiences delivered under promotional review requirements


• Experience applying AI to delivery planning and execution within a regulated environment

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law

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