Director, Accounts Management

Affirm; Chicago (IL); On-site; USD 243,750 - 350,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

Employee stock purchase plan

Job summary

Affirm is seeking a strategic leader to enhance long-term merchant partnerships. You will be responsible for shaping account management strategy and aligning team priorities with company goals.

With 12+ years of experience, you should excel in relationship-building and navigate complex business challenges. Affirm offers a remote-first work model with generous benefits, including health care coverage and flexible spending wallets.

Qualifications

• Experience in account management, strategic partnerships, or customer success.
• Ability to influence organizational strategy and build alignment across teams.
• Experience in fintech, payments, or technology-driven industries preferred.

Responsibilities

• Lead strategy and develop exceptional teams for merchant partnerships.
• Navigate complex business challenges while aligning with company goals.
• Build relationships with executive stakeholders in complex decisions.

Skills

Commercial leadership

People leadership

Relationship building

Analytical thinking

Communication

Education

12+ years of experience in relevant fields

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About The Team

The Account Management team at Affim is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affim while driving mutual business growth. This team also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affim.

What You’ll Do

• Lead with strategy, develop exceptional teams, and shape how Affim grows and strengthens long-term merchant partnerships.
• Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals.
• Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
• Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affim’s long-term strategic priorities.
• Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
• Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
• Partner cross‑functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

What We Look For

• You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
• Experience influencing organizational strategy, operating models, and cross‑functional decision‑making in multi‑layered customer‑facing organizations in high growth or complex environments.
• Demonstrated ability to build alignment across cross‑functional teams and navigate competing priorities with clarity and empathy.
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
• Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long‑term impact.
• Exceptional communication and relationship‑building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority.
• Experience in fintech, payments, commerce, SaaS, or other technology‑driven industries is preferred.
• Aligned to Affim’s management leveling expectations, this role requires strategic leadership, organizational impact, and the ability to lead through complexity while developing people and scalable business practices.

Pay and Equity

Pay Grade – O. Equity Grade – 12. Employees new to Affim typically come in at the start of the pay range. Affim focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills. For sales roles, the range provided is the role’s On Target Earnings (OTE) range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $275,000 – $350,000. USA On Target Earnings (all other U.S. states) per year: $243,750 – $318,750. Please note that visa sponsorship is not available for this position.

Remote Work

Affim is proud to be a remote‑first company. The majority of our roles are remote and you can work almost anywhere within the country of employment. Affimers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affim office. A limited number of roles remain office‑based due to the nature of their job responsibilities.

Benefits

• Health care coverage – Affim covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP – An employee stock purchase plan enabling you to buy shares of Affim at a discount.

EEO & Accessibility

We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los Angeles or San Francisco, Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affim will consider for employment qualified applicants with arrest and conviction records.

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