Client Success Lead

Affirm; Boulder (CO); On-site; USD 110,000 - 188,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affim is a remote-first company seeking a Client Success Lead to work with merchant partners, drive revenue and GMV expansion, and serve as the central post‑sale contact. You will manage renewals, pricing, and program expansions while coordinating across Analytics, Product, Marketing, Credit, and Technical teams.

The role emphasizes outstanding relationship management, program management, and the ability to guide merchants from deployment to optimization, reporting to Senior Manager, Client

Qualifications

• 5+ years of B2B client-facing experience; preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent customer relationship management skills with the ability to manage strategic accounts.
• Experience in managing cross-functional projects with a high attention to detail.
• Strong written and verbal communication skills.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Manage a portfolio of accounts across a variety of industries to foster long-term strategic business relationships.
• Responsible for managing contract renewals, updating pricing, and expansions.
• Deliver a proactive client management strategy to drive incremental GMV and revenue.
• Analyze merchant performance and recommend programs to increase product adoption and marketing effectiveness.
• Manage merchant relationship health to maximize value for both parties.
• Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to improve offerings.

Skills

B2B client-facing experience

Contract negotiation

Customer relationship management

Cross-functional project management

Communication skills

Analytics / data review

Knowledge of consumer finance / e‑c om

Tools

Salesforce

BI tools

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About The Client Success Team

The Client Success team at Affirm is focused on building and growing long‑term partnerships with our merchant partners, helping them maximize the value of their relationship with Affim while driving mutual business growth. As the primary post‑sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health. Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affim.

As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high‑profile, merchant‑facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post‑sale contact for Affim merchant partners. This person will report to the Senior Manager, Client Success.

What You’ll Do

• You will manage a portfolio of accounts across a variety of industries to foster long‑term, strategic business relationships with our merchant partners.
• You will be responsible for managing contract renewals, updating pricing, and expansions.
• You will deliver a proactive client management strategy to drive incremental gross merchandise value ("GMV") along with revenue, and expand Affim’s relationship coverage.
• You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs.
• You will manage merchant relationship health to ensure that both Affim and the merchant are gaining the maximum value from the relationship.
• You will orchestrate cross‑functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affim offering for our merchant.

What We Look For

• 5+ years of B2B client‑facing experience; preferably in a high‑tech environment
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
• Excellent customer relationship management skills with the ability to manage strategic accounts
• Experience in managing cross‑functional projects with a high attention to detail
• Strong written (e.g. proposals, memos, e‑mails) and verbal communication (e.g. presenting) skills
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of consumer finance offerings, integrated software solutions, and e‑commerce preferred
• Comfortable using Salesforce and BI tools

Base Pay Grade

- H

Equity Grade

- 5

Employees new to Affim typically come in at the start of the pay range. Affim focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500

USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500

Please note that visa sponsorship is not available for this position.

Affim is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affimers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affim office. A limited number of roles remain office‑based due to the nature of their job responsibilities.

Benefits

• Health care coverage - Affim covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affim at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affim will consider for employment qualified applicants with arrest and conviction records.