Director

Workstream; Fayetteville (GA); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Competitive wages & benefits

Flexible schedules

Closed Sundays

Advancement opportunities

Food discounts

Paid time off

Job summary

Workstream in Fayetteville, GA is seeking an Operations Director to lead a team of team leaders during shifts and drive service standards in a fast-paced restaurant. This role focuses on maintaining pace, safety, cleanliness, and guest satisfaction.

You will monitor metrics such as food cost and labor, train staff, implement new initiatives, and uphold positive staff relations while ensuring adherence to company policies and procedures.

Qualifications

• Previous leadership experience preferred.
• Customer-friendly demeanor and willingness to serve.
• Able to stand for prolonged periods and handle physical tasks as needed.
• Able to maintain energy in a fast-paced, team environment.

Responsibilities

• Lead a team of team leaders during shifts.
• Ensure pace aligns with established speed of service guidelines.
• Enforce security protocols and policy adherence.
• Maintain facility cleanliness and address guest issues.
• Train team members and provide feedback.
• Implement new initiatives and rollouts.
• Use metrics (food cost, labor, guest satisfaction) to drive improvements.

Skills

Leadership experience

Customer-focused

Physical stamina

Team collaboration

Problem solving

Flexible schedule

Strong communication

Job description

Role Summary:

The Operations Director is responsible for leading a team to exceed guest expectations.

Duties & Responsibilities:

• Lead a team of team leaders during the entirety of a shift
• Ensure their team works at a pace to maintain restaurant's established speed of service guidelines
• Ensure security protocols are followed
• Hold team members accountable to adhering to policies and procedures
• Ensure their team maintains overall facility cleanliness
• Address guest issues or restaurant problems that may arise
• Maintain a positive working relationship and treats all employees with respect
• Adhere to all Company policies and procedures
• Ensure proper stewardship of the facility, equipment, cleaning supplies, and tools
• Train Team Members and provides individual feedback
• Implement new rollouts and initiatives
• Use business metrics including, but not limited to, food cost, labor, and guest satisfaction to identify opportunity and implement systems for improvement

Qualifications & Skills:

• Previous leadership experience preferred
• Customer-friendly demeanor and willingness to serve
• Able to stand for prolonged periods (entire shift), walk, bend, kneel, squat, and lift heavy objects as needed
• Able to maintain positive energy throughout shift with an outgoing, friendly, and patient attitude
• Able to excel in a fast-paced, team environment with a sense of urgency
• Able to think ahead and anticipate problems
• Available to work a flexible schedule and arrive to work at the scheduled time
• Demonstrates unquestionable integrity
• Can self-start, take initiative, and be flexible
• Can think strategically and be creative

Advantages of Position:

• Competitive Wages & Benefits
• Flexible Schedules
• Closed Sundays
• Advancement Opportunities
• Fun, Energetic Work Environment
• Food Discounts
• Paid Time Off (after service period)
• Scholarship Opportunities

Truett’s Luau brings the spirit of Hawaii to Fayetteville, Georgia. Customers are welcomed into the restaurant with "Alohas" and ukuleles. Tiki huts create a unique and playful environment, where customers can choose from sit down, counter and drive-thru service.