Director

Workstream; Dickson City (Lackawanna County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Generous compensation

Supportive culture

Advancement opportunities

Free meals

Free uniforms

Education scholarships

Fun and friendly environment

Job summary

Chick-fil-A Dickson City is seeking a Director to lead a dedicated team in a community-focused setting. You will drive daily operations, uphold food quality and hospitality, and model the values of kindness, teamwork, and service.

You will balance people development with performance metrics, open/close shifts, and weekend coverage, while fostering a positive culture and delivering exceptional guest experiences.

Qualifications

• Minimum of 3 years in a restaurant leadership role.
• Experience leading high-performing teams in a fast-paced environment.
• Passion for serving others and developing people.
• Willing to open and close, weekends and holidays.

Responsibilities

• Lead and inspire a motivated team to deliver remarkable meals in a clean and safe environment; while always ensuring accuracy and speed.
• Hands-on manage daily restaurant operations ensuring smooth and efficient processes
• Develop and implement strategies to achieve business goals and ensure flow
• Foster a positive and enthusiastic work environment
• Oversee customer experience and compliance with health and safety standards

Skills

Leadership

Communication

Teamwork

Community involvement

Adaptability

Operations management

Job description

Are you looking for a dynamic workplace where leadership and teamwork thrive? Do you want to be part of a fun, loving environment that values people and community? If so, this role at Chick-fil-A is perfect for you!

Working at a Chick-fil-A® restaurant is more than just a job – it’s an exciting opportunity to develop your leadership skills while contributing to a positive, people-focused culture. As a Director, you will lead a talented team in a supportive, community-driven setting that fosters growth and teamwork.

Key Responsibilities

• Lead and inspire a motivated team to deliver remarkable meals in a clean and safe environment; while always ensuring accuracy and speed.
• Hands-on manage daily restaurant operations ensuring smooth and efficient processes
• Develop and implement strategies to achieve business goals and ensure flow
• Foster a positive and enthusiastic work environment

Ideal Candidate

• Strong leadership and communication skills
• Must enjoy teamwork and community involvement
• Strong alignment with our Mission: "To Inspire Hope."
• Strong alignment with our Core Values: 1. Kindness 2. Passion 3. Joyfulness 4. Consistency 5. Generosity
• Ability to adapt to various shifts. Must be willing and able to work days, nights, weekends and holidays and/or be flexible to what our team and our guests need.
• Proven experience in leading high-performing teams and achieving operational goals in a fast-paced, customer-focused environment while also balancing performance metrics and administrative responsibilities.
• Must thrive-on and excel at team work
• Minimum of 3 years in a restaurant leadership role
• A passion for serving others and a track record of developing people
• Proven experience of improving FOH and BOH operations
• Must be willing and available to open and close
• Must be available both Friday and Saturday (closed on Sunday's)

Customer Experience Excellence:

• Ensure Chick-fil-A's high standards of food quality, cleanliness and hospitality are consistently met and exceeded
• Address customer concerns promptly and professionally, ensuring the resolution aligns with Chick-fil-A's customer-centric approach
• Create and foster a positive customer experience culture within the restaurant

Operational Efficiency & Compliance:

• Oversee inventory management to ensure that all supplies are adequately stocked, and food safety standards are met
• Ensure adherence to health and safety regulations, company policies, and local, state, and federal laws to deliver exceptional food safety and quality standards
• Continuously seek opportunities for operational improvement to maximize efficiency and productivity

What We Offer:

• Generous compensation package (final compensation will be determined based the ideal candidate experience and fit for the role)
• A supportive and enthusiastic work culture
• Advancement opportunities that are designed with your personal goals in mind
• Free meals
• Free uniforms
• Education scholarships
• A fun and friendly work environment

Location: Dickson City

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.