Direct Support Supervisor

IRENE WORTHAM CENTER INC; Asheville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Irene Wortham Center Inc. in Asheville, NC is seeking a full-time supervisor to oversee Direct Support Professionals and ensure the safe delivery of care for residents in a residential facility.

The role requires monitoring program adherence, administering medications per orders, maintaining documentation, and coordinating with the Home Manager to ensure 24/7 coverage and quality service.

Qualifications

• High School diploma or GED completed.
• Minimum 1 year ICF/IID or related experience, ICF experience preferred.
• Must have a valid North Carolina driver’s license, clean background and health care registry check.

Responsibilities

• Oversee and monitor implementation of programs by Direct Support Professional during shift and document client performance.
• Track staff attendance and respond per policy; schedule coverage with Home Manager.
• Administer medications per physician orders, document on MAR, and conduct daily med checks.
• Ensure client safety and basic needs (toileting, eating, bathing) are met and incidents are documented.
• Attend mandatory trainings, lead monthly staff meetings, and support problem-solving and best practices.

Skills

Follow instructions

Data recording

Communication

Education

High School Diploma/GED

Job description

Job DetailsJob Location: Asheville, NC 28803Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Health CarePosition Summary

Essential Duties & Responsibilities

• Oversee and monitor implementation of programs and procedures by Direct Support Professional during the shift, as prescribed in client IPP and assure accurate documentation of client performance.
• Help track staff attendance and tardiness on shift and respond appropriately as per attendance policy
• Work with Home Manager to schedule staff for shift to create coverage
• Ensure the safety and well-being of the clients at all times.
• Ensure client’s basic needs (i.e., toileting, eating, bathing, etc) are met.
• Attend all mandatory in-service training and staff meetings as needed, and contribute to problem identification and solution.
• Conduct monthly staff meetings for all staff on shift
• Monitor shift to ensure that all staff are engaged in Active Treatment at all times and offer guidance and feedback
• Meet with Home Manager routinely to discuss items of importance in the home and on the shift
• Report and document any relevant changes in consumer behavior/performance or medical concerns.
• Attain and maintain all required training.
• After certification, administer medication in accordance with physician's orders, ensure consumption of medications, document all medications on Medication Administration Record, provide an accurate accounting of all controlled medications at end of shift, and perform med checks each day.
• Follow Universal Precautions and OSHA Guidelines related to Exposure to Blood and Body Fluids.
• Follow Emergency Plan as needed.
• Interact with staff to ensure proper voice tone, tolerance, and patience are used when working with residents.
• Have knowledge of individual client rights and ensure that rights are respected at all times.
• Respect the privacy and confidentiality of each resident.
• Demonstrate a working knowledge of ICF/IID policies and procedures.
• Seek out information needed to perform duties by following proper chain of command.
• Oversee staff and offer feedback to develop best practices for client Transport residents to Doctor/Dentist appointments and other meetings as necessary.
• Fill out duty rosters and ensure that they are followed and all tasks are completed.
• Work with Home Manager to create and administer performance evaluations for staff on shift. Assist with Direct Support Professionals' performance evaluations.
• Assist with developing clients' daily schedule.
• Maintain current inventory of client’s belongings and inform House Manager of items needed.
• When families are visiting or calling, attend to their needs.
• Manage Inform House Manager of household and personal hygiene items needed.
• Assist with preparation for all annual inspections (Health/Sanitation, Fire, ICF, Life/Safety and ensure they are up to standards).
• Oversee monthly fire drills on shift and monitor fire drill documentation for completion and accuracy. Notify House Manager of any concerns.
• Attend all staff meetings and in-services.
• Ensure that IWC/IWRC Policies and Procedures are followed at all times.
• Use department form to track inventory supplies and submit order for items needed to Home Manager weekly.
• Check documentation daily.
• Address personnel issues that arise on the shift, including staff conflict and performance concerns
• Make decisions regarding administration of PRN meds.
• Other Duties as assigned.

Qualifications

Non-Essential Duties & Responsibilities

• Maintain acceptable driving record, and report any tickets/accidents to immediate supervisor or Human Resources Director.

Education/Training

• Graduation from High School or successful completion of GED program.
• Minimum of 1-year ICF/IID or related experience. ICF experience preferred

Necessary Special Qualifications

• Must be eighteen years of age or older, possess a valid North Carolina Driver's License, Clean criminal background and health care registry check.

Special Skills/Abilities

• Ability to follow oral and written instructions.
• Ability to record basic data and document observations, events and medications.
• Ability to communicate with other staff and members of the community.

Contacts Inside/Outside Organization

• Parents, Affiliate Agencies Staff, IWC/IWRC Staff

Mental Effort

Ability to understand and follow complex verbal and written instructions. Good common sense thinking and ability to function independently. Must be able to make sound decisions and respond professionally/calmly in emergency situations. Must be able to work under pressure and in a fast-paced environment. Must be able to set priorities and follow through with those priorities.

Visual Effort

Must be able to read and document on data sheets. Must be able to drive without restrictions.

Physical Requirements

Heavy lifting up to 60 pounds independently. Must be able to assist other staff members with two-person lift, endure prolonged periods of bending and standing, and be able to work long shifts with a great deal of physical labor/activity. Must have good reflexes and response time.

Safety

Behavior problems such as aggression of clients and/or lifting could cause bodily injury. Must be familiar with and able to follow OSHA Guidelines and Universal Precautions. Personal Hygiene should include short fingernails, non-offensive clothing/odors, and no dangling jewelry. Must be able to meet job requirements with regard to required training. (i.e., CPR/First Aid, Medication Administration, NCI, Client Rights, Documentation, Blood borne Pathogens, Protect Your Back, etc.)

Working Conditions

Employees work primarily indoors in residential facility with some exposure to conditions which are slightly disagreeable such as toileting and feeding. Must provide a pleasant, positive atmosphere for clients and staff, be a team player (willing to assist co-workers), and avoid gossip and prejudices.

Scope of Position

Number of employees supervised: 2 or more.