Direct Support Professional (DSP) – Med Complex

Reach Inc Alaska; Juneau (AK); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Sick & personal leave

Paid holidays

Employee Assistance Program (EAP)

Paid training

Health Insurance

Flexible Spending Account (FSA)

401(k) with Company Match

Job summary

REACH, Inc. is seeking a Direct Support Professional (DSP) for a Complex Medical DSP role in Juneau, AK. This in‑person, full-time position offers hands‑on care to an individual with developmental disabilities and complex medical needs in a home setting.

Responsibilities include personal care, health-related supports, and following individualized care plans. Training is provided, with scheduling options including day, evening, and awake overnight shifts.

Qualifications

• 18 years of age or older.
• High school diploma or equivalent.
• Compassionate, dependable, and attentive to detail.
• Strong communication and interpersonal skills.
• Ability to learn specialized medical support techniques.
• Ability to provide personal care and hands‑on assistance.
• Ability to work independently while following established procedures.

Responsibilities

• Providing full assistance with daily personal care routines.
• Safe transfers using a Hoyer lift and other adaptive equipment.
• Assisting with catheter care, including monitoring and cleaning around the site.
• Providing G-tube care and administering tube feedings as required.
• Supporting communication through ASL and other methods.
• Assisting with daily range-of-motion exercises and mobility routines.
• Maintaining detailed documentation and medication records.
• Following individualized support plans and health care protocols.
• Helping create a safe, respectful home environment.

Skills

Compassionate

Dependable

Detail‑oriented

Strong communication

Learn medical support

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Direct Support Professional (DSP) - Med Complex

Full Time Juneau, AK, US

Salary Range: $20.00 To $23.00 Hourly

Hourly Wage: $20.00 - $23.00 per hour
$3.00/hour Shift Differential for Awake Overnight Shifts

REACH, Inc. is seeking dependable, detail-oriented, and compassionate individuals to join our team as a Complex Medical Direct Support Professional (DSP). This position provides intensive, hands-on support to an individual with developmental disabilities and complex medical needs in a home setting.

This position centers on providing direct personal care, health-related supports, and individualized assistance that helps an individual remain safe, healthy, and comfortable in their home. This is an excellent opportunity for someone interested in healthcare, caregiving, nursing support, or human services and offers the chance to develop valuable hands‑on skills while making a meaningful difference in someone's daily life.

While Certified Nursing Assistant (CNA) certification is not required, many of the duties are similar to those performed by CNAs and other direct care professionals. REACH provides extensive training and mentorship to ensure employees feel confident and prepared before working independently.

• $20.00 - $23.00 per hour, based on experience
• Additional $3.00/hour differential for awake overnight shifts
• Sick & personal leave
• Paid holidays
• Employee Assistance Program (EAP)
• Paid training

Benefits for Employees Averaging 30+ Hours Per Week Include:

• Health Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match

Who We Are

REACH, Inc. was founded in 1977 by a group of families in Juneau seeking support for their children with developmental disabilities. What began as a small family‑led initiative became an official nonprofit in 1978 and has grown into a trusted provider of services throughout Southeast Alaska.

REACH honors and respects the people we serve by promoting choice, dignity, and well‑being through advocacy and individualized supports.

A Day in the Life of a Medical Support DSP

As a Medical Support DSP, you will play a vital role in supporting an individual with significant physical and medical support needs. This position requires attentiveness, patience, and a commitment to providing quality care.

All support provided in this role is hands‑on and person‑centered, with a strong focus on health, safety, communication, and quality of life. You will receive thorough training and ongoing support to learn the individual's routines, preferences, and specialized care needs.

This is an in‑person role at our Juneau location. This is not a live‑in position.

Responsibilities May Include:

• Providing full assistance with daily personal care routines
• Safe transfers using a Hoyer lift and other adaptive equipment
• Assisting with catheter care, including monitoring, cleaning around the site, ensuring proper placement, and emptying drainage bags
• Providing G‑tube care and administering tube feedings according to established proceduresAssisting with medication administration as trained and authorized
• Supporting communication through American Sign Language (ASL) and other individualized communication methods
• Assisting with daily range‑of‑motion exercises and mobility routines
• Monitoring for changes in health, comfort, or wellbeing and reporting concerns appropriately
• Maintaining detailed, accurate documentation and medication records
• Following individualized support plans, health care protocols, and agency procedures
• Helping create a safe, respectful, and comfortable home environment

This position is ideal for individuals who enjoy building meaningful relationships while providing skilled, attentive support that makes a significant impact in someone's daily life.

Training & Support

No prior experience with G‑tubes, catheter care, Hoyer lifts, or ASL is required.

REACH provides:

• Paid training
• Shadowing opportunities with experienced staff
• Ongoing support from supervisors and team members
• Structured onboarding before working independently

Our goal is to ensure every employee feels comfortable, competent, and confident before providing solo support. Employees will receive training on the individual's specific medical supports, communication methods, routines, and care needs.

Available Schedules

• 8-hour shifts
• 12-hour shifts
• Day, evening, and awake overnight opportunities available

Please note: Overnight shifts are awake shifts. Sleeping shifts are not available for this position.

Who We Are Looking For

• 18 years of age or older
• High school diploma or equivalent
• Compassionate, dependable, and attentive to detail
• Strong communication and interpersonal skills
• Ability to learn specialized medical support techniques
• Comfort providing personal care and hands‑on assistance
• Ability to work independently while following established procedures
• Moderate computer skills and ability to complete documentation accurately
• Ability to maintain professional boundaries while building positive relationships

Preferred But Not Required

• Experience as a caregiver, DSP, CNA, PCA, home health aide, or similar role
• Experience supporting individuals with medical or physical disabilities
• Basic knowledge of sign language or willingness to learn

Work Environment & Physical Requirements

• Work is performed primarily in an individual's home
• Frequent standing, walking, bending, reaching, and repositioning
• Ability to safely assist with transfers and mobility support
• Ability to lift, push, pull, and move up to 50 pounds
• Ability to provide full physical assistance when required
• Visual and auditory acuity necessary to monitor health and safety needs
• Ability to respond effectively during emergencies
• Occasional exposure to bloodborne pathogens and bodily fluids

Transportation Requirements

Transportation may not be a primary responsibility of this position. Some assignments may require driving.

If driving is required:

• 21+ with 3 years driving experience
• Valid driver's license
• Current DMV report and auto insurance

Conditions of Employment

• Must pass and maintain a background check
• CPR & First Aid certification required within 30 days of hire
• TB clearance required within 30 days of hire

Keywords: Medical Support Professional, Direct Support Professional (DSP), Caregiver, Personal Care Assistant (PCA), Home Health Aide, Healthcare Support Worker, Direct Care Staff, Human Services, Disability Services, Medical Caregiver, CNA Experience Welcome, Developmental Disabilities, Personal Care Provider, Rehabilitation Support, Entry-Level Healthcare.