Direct Services Office Administrator

The Health Partnership Serving Northwest Colorado; Craig (CO); Hybrid; USD 27,000 - 29,000; Part time

Benefits offered by this job

Meaningful community work

Collaborative team environment

Flexible scheduling

Job summary

The Health Partnership Serving Northwest Colorado in Craig is seeking a part-time Direct Services Office Administrator to be the first point of contact for the Craig office. You will welcome visitors, answer calls, and help navigate questions to connect people with resources.

You will support the Direct Services team with referral tracking, program data collection, records management, and general administrative tasks to keep the office organized and responsive.

Qualifications

• 1-2 years of administrative, reception, customer service, or related experience preferred.
• High School diploma or GED required; Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact for the Craig office, welcoming visitors and directing inquiries.
• Organize and maintain office supplies, mail, and front desk area, ensuring a welcoming environment.
• Assist with tracking referrals, collecting program data, and maintaining confidential records.
• Provide general administrative support to the Direct Services team and assist with scheduling and communications.

Skills

Administrative support

Customer service

Microsoft Office/365

Bilingual English/Spanish

Active listening

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office/365

Job description

The Health Partnership is looking for a friendly, organized, and community-minded, part-time Direct Services Office Administrator to join our team in Craig. As the first point of contact for our Craig office, you will help create a welcoming experience for people who walk through our doors, call our office, or reach out looking for support. You will listen, help navigate questions to connect them with the right resources, and make sure they feel heard and supported.

Behind the scenes, you’ll also help keep our Direct Services team organized and running smoothly through referral tracking, program data collection, records management, office organization, and other administrative support.

If you’re someone who naturally notices what needs to be done, enjoys helping people, stays organized in a busy environment, and wants your work to have a meaningful impact in the community, this role is for you.

The successful candidate will exhibit the following:

• Culture Champion – Commitment to The Health Partnership’s mission and a passion for improving community health and well-being.
• Results Producer– A results-focused mindset with a proven track record of exceeding goals.
• Agility– Ability to think strategically, foresee opportunities and challenges, and adapt as needed.
• Strong Communicator – Excellent written and verbal communication skills with the ability to build trust and connect with diverse individuals and partner organizations.
• Organization– Exceptional capacity to manage multiple responsibilities, maintain accurate documentation, and follow through on program deliverables.
• Action Oriented– Comfortable navigating changing priorities, solving problems creatively, and taking initiative in a fast-paced environment.

Supervision Received:

The Direct Services Office Administrator is supervised by the Director of Direct Services.

Supervision Exercised:

None.

Key Accountabilities:

Key Accountability #1 – Communications & Reception Support

• Serve as the primary point of contact for the Craig office.
• Welcome and assist walk-in visitors in a friendly, empathetic, and professional manner.
• Answer and direct incoming phone calls.
• Monitor and respond to inquiries received through the Info@ email account.
• Receive and appropriately route referrals and requests for assistance.
• Help community members understand available services and connect them with the appropriate THP staff or community resources.
• Utilize de-escalation and active listening skills when interacting with individuals who may be experiencing stress or challenging circumstances.

Key Accountability #2 – Organization & Operations

• Monitor and maintain office supply inventory and communicate when supplies need to be reordered.
• Organize and manage incoming and outgoing mail.
• Help organize and maintain storage areas throughout the Craig office.
• Maintain a welcoming, organized, and functional front office environment.
• Identify administrative or organizational needs and take initiative to address them.

Key Accountability #3 – Documentation, Records, Referral & Program Support

• Assist with tracking referrals and maintaining accurate referral documentation.
• Collect and organize program data as needed to support Direct Services programs.
• Assist with the pass-through grant funding process, including administrative tracking and documentation.
• Maintain confidentiality and follow THP procedures for handling client and program information.
• Organize and maintain Releases of Information (ROIs).
• Organize and maintain Medicaid application documentation.
• Ensure administrative records are accurate, organized, and accessible to appropriate staff.

Key Accountability #4 – General Administrative Support

• Provide general administrative support to the Direct Services team as needed.
• Assist with projects, documentation, scheduling, communications, and other administrative tasks based on team needs and available capacity.
• Support changing priorities and contribute to the overall effectiveness of the Direct Services team.

General Requirements & Qualifications:

• 1-2 years of previous administrative, reception, customer service, community services, or related experience preferred.
• High School diploma or GED required; Bachelor’s degree preferred.
• Bilingual (English/Spanish) strongly preferred.
• Empathetic, welcoming, and friendly demeanor.
• Strong customer service and active listening skills.
• Excellent organizational skills and attention to detail.
• Ability to communicate effectively and professionally with community members, staff, and partners.
• Takes initiative, self-motivated, and proactively identifies ways to support the team.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to manage multiple responsibilities and prioritize tasks effectively.
• Knowledge of local community resources, or willingness and ability to learn.
• Comfortable working with individuals from diverse backgrounds and circumstances.
• Ability to work independently while also collaborating effectively with a team.
• De-escalation training or experience preferred, or willingness to learn.
• Proficient with Microsoft Office/365 and comfortable learning and navigating new technology and software systems.
• Passion for social justice, equity, and treating all individuals with respect and dignity.
• Valid Colorado driver’s license, reliable vehicle, and willingness to travel.
• Able to lift up to 20 pounds.
• Other duties as assigned.

Working Conditions:

• This role is office-based, with occasional community-based and remote work.
• Occasional travel throughout Routt, Moffat, and Rio Blanco counties may be required, including during inclement weather.
• Flexible scheduling may be available based on office needs.
• Work location for administrative activity is in an accessible office environment.
• Daily activity is 80% sitting or standing with extended periods of typing at a keyboard, 20% walking with occasional stooping, bending, reaching, twisting.
• Daily use of standard office equipment, including a phone, computer, scanner, printer, and copier, is required.

Compensation:

This is an hourly, non-exempt position, compensated on an hourly basis and eligible for overtime pay for all hours worked over 40 in a work week, in accordance with applicable state and federal laws.

$19.42-$21.25 hourly

Why Join The Health Partnership?

• Meaningful, community-centered work that directly impacts local residents
• Collaborative and mission-driven team environment
• Opportunity to improve access to care and health equity across Northwest Colorado
• Flexible, relationship-focused work environment
• Inclusive and supportive workplace culture

Our Vision:

The Health Partnership is a trusted leader and community partner in helping all in the Yampa Valley have equitable access to health and well-being resources.

Our Mission:

To compassionately connect people to health and well-being resources so they thrive.

Our Welcoming Work Culture:

The Health Partnership is proud to be a neurodivergent, LGBTQ+, and culturally inclusive organization. We are committed to creating an environment where people of all backgrounds, identities, and abilities feel respected, supported, and empowered to thrive.