Behavioral Health Administrator

Waterfall Community Health Center; Bend, Northern (OR, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive PTO accrual

7 Paid Holidays

Medical/Dental/Vision fully paid

401K Retirement Plan with 6% match

Long-term disability options

Life Insurance $50,000

Voluntary critical illness, accident &

Employee Assistance Program

Gym membership discount

Headspace Care membership

Job summary

Waterfall Community Health Center seeks a Behavioral Health Administrator to lead the Behavioral Health Department's operations, ensuring efficient, patient-centered care. The role oversees Psychiatry, Mental Health, and the Autism Program, and mentors non-clinical staff across admin functions.

The ideal candidate brings strong organizational, communication, and problem-solving skills, with a track record in multi-site coordination, policy development, and continuous improvement to support

Qualifications

• Associate degree in healthcare, business administration, social work, or related field.
• Bachelor’s degree preferred in related field.
• 3+ years managing teams of 15+ people.
• Experience with non-profit organizations preferred.
• Experience in behavioral health settings serving diverse populations.
• Bilingual (Spanish) fluency qualifies for additional compensation.
• Current First Aid or BLS certification or completion within 6 months of hire.

Responsibilities

• Build relationships with staff, managers, and local, state, and federal stakeholders.
• Coordinate BHD initiatives with prompt responses to inquiries.
• Review and monitor follow up actions on BH initiatives and correspondence.
• Analyze information required for administrative reporting.
• Develop policies for a sustainable integrated behavioral health program.
• Collaborate with QI to improve patient experience with metrics and tools.
• Identify, track, and report grant opportunities and assist in compliance.
• Prepare reports and present findings to stakeholders.
• Provide admin support for calendars, agendas, minutes, and project status.
• Oversee confidential files and ensure privacy and confidentiality.
• Ensure staff work within scope of practice and compliance.
• Train staff and maintain clinic policies and procedures.
• Work with OHA on ROADS and related reporting.
• Supervise Mental Health Technicians and other staff.
• Oversee DHS TANF program invoices and reporting.
• Work independently and communicate effectively; recruit/mentor with HR.
• Promote integrity and ethics; expand community resources knowledge.
• Perform other duties to support mission and remove barriers.

Skills

Operations leadership

Regulatory compliance

Stakeholder communication

Process improvement

Staff supervision

Education

Associate’s degree in healthcare, business administration, social work, or related field

Bachelor’s degree in healthcare, business administration, social work, or related field

Experience managing teams of 15+ people

Tools

EPIC templates

Timecards management

ROADS reporting

TRACS reporting

JOI reporting

Job description

Description

Job Purpose:

The Behavioral Health Administrator (BHA) provides operational leadership for the Behavioral Health Department, ensuring efficient administrative operations that support high-quality, patient-centered care. This position oversees the day-to-day administrative functions of Psychiatry, Mental Health, and the Autism Program while supervising the non-clinical Behavioral Health administrative team. The BHA promotes operational excellence, regulatory compliance, and the protection of patient privacy and confidentiality.

Working collaboratively with the Senior Leadership Team, the BHA leads operational planning, staff supervision, process improvement, and resource coordination to support departmental goals and organizational strategic priorities. This role is responsible for optimizing workflows, enhancing operational efficiency, supporting budget and performance initiatives, and fostering effective communication across clinical and administrative teams.

The ideal candidate is a collaborative healthcare operations leader with strong organizational, communication, and problem-solving skills. They are experienced in managing multiple priorities, leading administrative teams, and driving continuous improvement to support quality care, operational effectiveness, and organizational success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This position will create and maintain relationships with staff, managers, local, state, and federal stakeholders.


• Coordinate BHD initiatives; ensuring professional, accurate, and prompt responses to inquiries and requests (from website and EHR).


• Review, access, route, answer and monitor follow up action steps on BH initiatives and correspondence


• Gather and critically analyze information required for administrative reporting


• Develop and implement policy and procedures for a fully sustainable integrated behavioral health program that includes input from the Mental Health and Psychiatry Program Managers and Senior Leadership Team.


• In collaboration with QI Committee, create opportunities for growth in improving patient experience with consistent tools and measurement.


• Collaborate with Quality Improvement to identify, track, and report new and existing grant opportunities and assist in clinical compliance


• Create, monitor, and track reports to support the management team in taking strategic decisions and present findings, recommendations, and insights to both technical and non-technical stakeholders.


• Provide administrative support to activities for the Behavioral Health Team including the management of the BHD calendars, agendas and meeting minutes, and status of projects and initiatives.


• Oversee and maintain confidential files and records, ensuring proper organization and confidentiality.


• Assure direct report staff are working within the proper scope of practice, requirements, and compliance.


• Contribute to the creation, implementation, and review effectiveness of policies, procedures, and workflows for BHD consistent with internal standards of practice as well as state and federal regulations


• Build resources and provide training for staff including adherence to all clinic policies and procedures


• Work with Oregon Health Authority (OHA) to research, submit, track, and facilitate miscellaneous governing reports including but not limited to Measure and Outcomes Tracking System (ROADS) reports and Certificate of Approval


• Provide direct supervision for Mental Health Technicians (MHT) with and without clients present, in compliance with company policy.


• Provide direct supervision to the BH Referral Coordinator and Community Behavioral Health Coordinator, including management of HR asks, overseeing timecard approvals, facilitating training and mentorship, and serving as a contingency for the position as needed


• Oversight of EPIC templates, schedules, Timecards and Time off requests for all Direct and Non-Direct Reports in the Behavior Health Department.


• Manage the development and implementation of the DHS TANF Program including invoices, reporting (TRACS,JOI) and provide direct supervision and support the Mental Health Step Case Manager, maintain consistent communication with DHS administrators, family coaches, and step participants


• Ability to work independently, communicate effectively both verbally and in writing, deal tactfully and patiently with clients, establish and maintain records, use initiative and judgment, and maintain effective working relationships with other related agencies, professionals, and citizen groups.


• Assist/Conduct in recruiting, hiring, retaining, mentoring, completing performance reviews and discipline as needed in partnership with Human Resources and Behavioral Health Department Program Managers.


• Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards.


• Continuously expand knowledge and understanding of community resources and services; facilitate client access to, and assist client in utilizing those services, including coordination with social services agencies.


• Perform any other duties as directed to help drive our vision, abide by our values, and fulfill our Mission.


• Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.

Requirements

Education and/or Experience and Qualifications:

• Minimum: Associate’s degree in healthcare, business administration, social work, or related field


• Preferred: Bachelor’s degree in healthcare, business administration, social work, or related field


• Preferred: 3 or more years managing teams of 15 or more


• Preferred-Previous experience with non-profit organizations


• Preferred- Experience working in behavioral health settings serving diverse populations.


• Preferred- Bilingual (Spanish) fluency qualifies for additional compensation.


• Preferred-Current First Aid or BLS Certification or completion within 6 months of hire.

Immunizations Required:

• TB test (upon hire)

Physical Requirements:

• Prolonged periods sitting and/or standing at a desk working at a computer


• Ability to lift up to 25 pounds infrequently

Benefits:

• Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start).


• 7 Paid Holidays (You must be scheduled to work the holiday to qualify for holiday pay).


• Medical/Dental/Vision (100% employer paid).


• 401K Retirement Plan (6% match).


• Options for long-term disability.


• $50,000 Life Insurance Policy (options for additional voluntary life).


• Additional Voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available.


• Employee Assistance Program (EAP).


• Downtown Health and Fitness gym membership discount.


• Headspace Care employer paid membership.