Direct Services Lead

Food Bank of the Rockies; Aurora (CO); Hybrid; USD 38,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Retirement plan with employer match

Health/dental/vision insurance

Medical and parental leave

Bilingual incentive

Job summary

Food Bank of the Rockies seeks a Direct Services Lead to oversee Mobile Pantry and Community Market programs. You will recruit sponsors, supervise site coordinators and volunteers, ensure compliance with safety standards, and manage inventories in coordination with Operations.

Ideal candidates have strong customer service, public speaking, and collaboration skills, plus experience with nonprofit budgeting and grant reporting. Flexible with some remote work within the region.

Qualifications

• Excellent customer service and communication with diverse neighbors and volunteers.
• Ability to train and motivate volunteers and staff.
• Comfortable presenting and leading trainings or public sessions.

Responsibilities

• Recruit site sponsors and coordinate Mobile Pantry distribution efforts.
• Supervise site coordinators and volunteers; provide training and outreach.
• Visit sites regularly to ensure compliance with food safety and program guidelines.
• Monitor inventory and place orders in coordination with Operations.
• Manage budgets and monitor grant funding balances.
• Communicate across departments to support Direct Services programs.
• Report program data using Link2Feed and other systems.

Skills

Customer service

Communication

Public speaking

Diplomacy

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Aurora - All Locations, Aurora, CO, US

3 days ago Requisition ID: 1837

Salary Range: $27.40 To $30.00 Hourly

Your Role in Our Mission

The Direct Services Lead plays an essential role within the Food Bank of the Rockies (FBR) team and is responsible for supporting two programs that fall under Direct Services: the Mobile Pantry Program and the Community Market Program. Responsibilities will include oversight, coordination, and implementation of both programs.

What You’ll Do

• Evaluates, screens, and recruits site sponsors to participate in Mobile Pantry distribution with Food Bank of the Rockies
• Conducts and/or oversees site coordinators and volunteers, training, educational, marketing, and networking activities for sites, as needed and appropriate
• Frequently visits sites to ensure program compliance, improve partner service, develop pantry capacity, enhance partner/site coordinator and client service
• Tracks, reviews, and monitors Mobile Pantry sites to ensure that each site is following food safety, Mobile Pantry guidelines, and government program regulations
• Creates distribution calendars shared internally and externally
• Places inventory orders for each Mobile Pantry distribution in coordination with the Operations department
• Practices acceptable fiscal management by operating within the constraints of the department’s adopted annual budget
• Monitors grant funding balances on a monthly and quarterly basis
• Ensures thorough communication cross-functionally within Food Bank of the Rockies including Transportation, Operations, Hunger Relief Partners, and site coordinators.
• Responds to requests (when applicable) and assist in the enrollment of any new Mobile Pantry sites
• Utilizes client intake software, Link2Feed, to report client demographics and report site specific data
• Participates in Link2Feed training and rollouts as needed
• Provides data to Direct Services Supervisor and Leadership to inform budgetary decisions for the program
• Takes appropriate action with any grievances or non-compliance issues in regards to Mobile Pantry practices, standards, policies, or regulations
• Strategically plans and implements campaigns with the objective of increasing food distributed
• Creates regular e-communications to site coordinators, including hosting a quarterly town hall

Community Market:

Leads all Community Market operations through the following:

• Places inventory orders for Community Market distributions in coordination with the Operations department
• Practices acceptable fiscal management by operating within the constraints of the department’s adopted annual budget
• Ensures the Community Market is stocked adequately for each distribution
• Coordinate with the warehouse team to secure food product for the Community Market
• Ensures adequate recruitment and stewardship of Community Market volunteers in coordination with the Volunteer Relations Team
• Conducts and oversees volunteers training, educational, marketing, and networking activities for the Market
• Provides customer support and assistance for neighbor and volunteer inquiries
• Adheres to food safety and civil rights compliance guidelines
• Recruits and coordinates affiliate organizations to table during Community Market operating hours
• Utilizes a variety of software and platforms to accurately report on Community Market specific data

Other Duties:

• Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others

How the Work Gets Done

The Direct Services Lead demonstrates the following core competencies in daily practice:

• Instills Trust: Builds relationships with internal departments and volunteers to ensure the Community Market and Mobile Pantries run smoothly. Follows through on commitments and meets deadlines.
• Collaborates: Works closely with individuals and processes from other departments to ensure volunteers and food is secured for Direct Service programs.
• Customer-Centric Focus: Works in a compassionate manner to meet the needs of neighbors seeking food assistance and volunteers supporting the mobile panties and Community Market. Able to work with individuals of different backgrounds.
• Ensures Accountability: Set expectations and deadlines and follows through on all commitments to ensure program success. Work with other teams to resolve issues in a timeline manner and make adjustments as needed to achieve results.

What We’re Looking For

• Commitment to fulfilling the mission of Food Bank of the Rockies; represents the FBR brand in a positive manner internally and externally.
• Ability to provide excellent customer service and communicate effectively with a wide range of constituents.
• Able to interact with others in a diplomatic, courteous and positive manner
• Intermediate to advanced computer proficiency (Microsoft Office Suite)
• Ability to work independently as well as part of a team
• Comfortable with public speaking and delivering training sessions
• High school diploma or equivalent required; or equivalent combination of education and experience.
• 2 years prior experience working in a food bank or similar setting, prior Mobile Pantry experience is a plus.
• Prior experience working with low-income communities is preferred
• Experience using Microsoft Office Suite and online technologies
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration preferred
• Bilingual (English/Spanish) a bonus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Using office equipment such as a computer, mouse, keyboard, printer
• Shared indoor office environment, and outdoor work environment frequently
• Frequent travel within the Food Bank of the Rockies service area during all seasons. (up to 60%)
• Occasionally lift or move up to 40 pounds

Expected Hours of Work:

This is a non-exempt, full-time position, working approximately 40 hours per week. A standard work schedule consists of Monday through Friday, 8AM – 4:30PM. Occasional early mornings, evenings and up to two (2) Saturdays per month will be required based on program needs. A flexible work schedule is available with the option to work remotely from Colorado or Wyoming. In-person work is required a minimum of 3 days per week or more often based on organizational need.

At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes:

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k)-retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Medical and Parental Leave: Leave time is offered through the Colorado-funded FAMLI (Family and Medical Leave Insurance) Program.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills.

Compensation:

$27.40-$30.00 Hourly

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO.

We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at [e-mail] or 303-371-9250.