Direct Service Provider (76841)

Prestera Health Services; United States; On-site; USD 34,098,000 - 46,133,000; Full time

Job summary

Prestera Health Services in Pinecrest/Huntington, WV is seeking a Direct Service Provider to work in community, home, residential, or other treatment settings. The role involves daily oversight of consumers and helping with self-care, mobility, and daily living tasks according to each individual's service plan.

You will assist with meal preparation, transport to appointments, and engagement in structured activities, while maintaining patient confidentiality, using HIPAA guidelines, and

Qualifications

• High School Diploma or GED required.
• Maintains First Aid/CPR certification.
• Maintains current crisis prevention/intervention training.
• Valid driver’s license required.
• Experience with mental health/substance abuse populations preferred.
• Ability to learn and work in the EHR system daily.
• Excellent interpersonal and communication skills.

Responsibilities

• Assists consumers in self-care, self-direction, independence, mobility, and learning per plan.
• Performs light household tasks, plans meals, and assists with grocery shopping when assigned.
• Organizes/leads leisure activities and guides appropriate behavior.
• Accompanies consumers to medical appointments, shopping, or treatment meetings.
• Monitors self-administration of medications or administers meds as AMAP certified.
• Provides education or supportive services to consumers.
• Obtains and documents vital signs as assigned.
• Documents observations and behaviors per policy.
• Monitors behavior and addresses issues per the treatment plan.
• Oversees safety and directs emergencies during shift.
• Uses effective communication and de-escalation skills.
• Assists in behavioral management or crisis intervention as trained.
• Transports consumers in Prestera vehicles or personal vehicles.
• Maintains knowledge of Prestera policies and licensure regulations.
• Adheres to confidentiality, HIPAA, and risk management policies; completes Incident Reports.
• Utilizes technology to facilitate services and performance.
• Meets training requirements including CPR-First Aid.
• Participates in related projects as directed by leadership.

Skills

Driver's license

Interpersonal skills

Crisis intervention

Time management

Organization

EHR proficiency

Education

High School Diploma or GED

First Aid/CPR certification

Crisis prevention/intervention training

Job description

Job Details

• Job Location: Pinecrest - Huntington, WV 25705
• Position Type: Full Time
• Education Level: High School
• Salary Range: $14.00 Hourly
• Job Category: Health Care
• Job Title: Direct Service Provider
• FLSA Status: Non-Exempt
• Reports to: Site Manager
• Department: Clinical
• Preparation Date: August 4, 2023

Center’s Mission and Vision

Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.

Job Summary

The Direct Service Provider works with consumers daily to provide oversight in community, home, residential, or other treatment settings.

Duties and Responsibilities

• Assists consumers in the areas of self-care, self-direction, independence, mobility, and learning, as directed by the individual’s service/treatment plan.
• Performs light household cleaning, plans shopping lists based on menus and assists in preparation of meals and/or grocery shopping when assigned.
• Organizes and participates in leisure activities with consumers, providing instruction and guidance on appropriate behavior and interactions for the setting involved.
• Accompanies consumers in the community for activities including medical appointments, grocery shopping, attendance at treatment plan meetings, or other planned outings.
• May monitor consumers in self-administration of medications or administer medications to consumers if indicated to be AMAP certified.
• Provides education or supportive services to consumers.
• Obtains and documents vital signs as assigned.
• Documents consumer observations and behaviors according to policy.
• Monitors consumer behavior and addresses inappropriate behaviors according to the consumers treatment plan or based on consultation with program leadership.
• Oversees safety of consumers and directs emergencies that may arise during shift.
• Utilizes effective communication skills and verbal de-escalation skills.
• Assists in behavioral management or crisis intervention as indicated based on training and consumer’s service/treatment plan.
• Transports consumers as needed both in a Prestera Health Service’s vehicle or personal vehicle.
• Maintains a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera’s service delivery.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Utilizes technology provided to facilitate services and/or perform job efficiently and effectively.
• Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention.
• Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership.

Supervisory Responsibilities

No direct supervisory responsibilities are required.

Qualifications and Requirements

• Valid driver’s license required.
• Experience or prior training working with mental health and substance abuse population is preferred.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.
• Possess good written and verbal communication skills in conjunction with good time management and organizational skills.
• Has shown the ability to be creative and think outside the box in situations.
• Must be able to lift to 25 lbs.

Education and Training Requirements

• High School Diploma or General Educational Development Certificate required.
• Maintains First Aid/CPR certification.
• Maintains current crisis prevention/intervention training.