Direct Service Provider (74893)

Prestera Health Services; St. Albans (WV); On-site; USD 16,000 - 23,000; Full time

Job summary

Prestera Health Services is seeking a Direct Service Provider to work with consumers daily in community, home, or residential settings to provide oversight and support. The role focuses on assisting with self-care, mobility, and daily living while implementing individualized treatment plans.

Responsibilities include coordinating meals, accompanying clients to appointments, monitoring safety, and maintaining accurate records under HIPAA. Training includes CPR/First Aid and crisis intervention.

Qualifications

• High School Diploma or GED required.
• Maintains First Aid/CPR certification.
• Maintains current crisis prevention/intervention training.
• Experience or prior training working with mental health and substance abuse population preferred.

Responsibilities

• Assists consumers in self-care, self-direction, independence, mobility, and learning per the service/treatment plan.
• Plans meals, shops, and assists in meal prep or grocery shopping as assigned.
• Organizes and participates in leisure activities, guiding behavior and interactions.
• Accompanies consumers to appointments, outings, and treatment plan meetings.
• May monitor or administer medications if AMAP certified.
• Documents vital signs, observations, and behaviors per policy.
• Maintains confidentiality and HIPAA compliance; completes incident reports as needed.
• Transports consumers in Prestera or personal vehicles as required.
• Utilizes technology to facilitate services and meet training requirements.

Job description

Job Details

Job Location: PARC Riverside - Saint Albans, WV 25177 Position Type: Full Time Education Level: High School Salary Range: $14.00 Hourly Job Category: Health Care Job Title: Direct Service Provider

FLSA Status: Non-Exempt

Reports to: Site Manager

Department: Clinical

Preparation Date: August 4, 2023

CENTER’S MISSION AND VISION:

Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.

JOB SUMMARY

The Direct Service Provider works with consumers daily to provide oversight in community, home, residential, or other treatment settings.

DUTIES AND RESPONSIBILITIES

• Assists consumers in the areas of self-care, self-direction, independence, mobility, and learning, as directed by the individual’s service/treatment plan.
• Performs light household cleaning, plans shopping lists based on menus and assists in preparation of meals and/or grocery shopping when assigned.
• Organizes and participates in leisure activities with consumers, providing instruction and guidance on appropriate behavior and interactions for the setting involved.
• Accompanies consumers in the community for activities including medical appointments, grocery shopping, attendance at treatment plan meetings, or other planned outings.
• May monitor consumers in self-administration of medications or administer medications to consumers if indicated to be AMAP certified.
• Provides education or supportive services to consumers.
• Obtains and documents vital signs as assigned.
• Documents consumer observations and behaviors according to policy.
• Monitors consumer behavior and addresses inappropriate behaviors according to the consumers treatment plan or based on consultation with program leadership.
• Oversees safety of consumers and directs emergencies that may arise during shift.
• Utilizes effective communication skills and verbal de-escalation skills.
• Assists in behavioral management or crisis intervention as indicated based on training and consumer’s service/treatment plan.
• Transports consumers as needed both in a Prestera Health Service’s vehicle or personal vehicle.
• Maintains a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera’s service delivery.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Utilizes technology provided to facilitate services and/or perform job efficiently and effectively.
• Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention.
• Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.

QUALIFICATIONSQUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Valid driver’s license required.
• Experience or prior training working with mental health and substance abuse population is preferred.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.
• Possess good written and verbal communication skills in conjunction with good time management and organizational skills.
• Has shown the ability to be creative and think outside the box in situations.
• Must be able to lift to 25 lbs.

EDUCATION AND TRAINING REQUIREMENTS:

• High School Diploma or General Educational Development Certificate required.
• Maintains First Aid/CPR certification.
• Maintains current crisis prevention/intervention training.