Direct Care Worker Lead Trainer

Quality Healthcare Group, Inc.; Glenolden (Delaware County); On-site; USD 25,000 - 38,000; Part time

Job summary

Quality Healthcare Group in Glenolden, PA seeks a Lead Trainer/Direct Care Worker to oversee training, onboarding, and competency development for CNAs, HHAs, and Direct Care Workers. This role combines direct care with leadership and program development.

The position emphasizes elevated responsibility, policy alignment, and ensuring staff deliver high-quality, client-centered care.

Qualifications

• Experience with Therap required.
• CNA Certification or HHA Certification, or minimum 1 year of direct care experience.
• Strong leadership and training abilities.

Responsibilities

• Lead care professionals and provide direct care as needed.
• Oversee onboarding, training, and competency development for CNAs, HHAs, and Direct Care Workers.
• Conduct skills check-offs and ensure staff competency before independent work.
• Coach staff and provide corrective guidance as needed.
• Develop and refine care procedures and training materials.
• Observe in-field care quality and identify training gaps.
• Coordinate with supervisors to meet regulatory training timelines.

Skills

Leadership

Coaching

Communication

Reliable transportation

Education

High school diploma or GED

CNA/HHA certification or 1 year direct care experience

Job description

Lead Trainer/Direct Care Worker

Company: Quality Healthcare Group
Location: Glenolden, PA
Job Type: Part-Time
Schedule: Flexible shifts available (Days, Evenings, Weekends)

Position Overview

Quality Healthcare Group, a leading provider of home and community-based services, is seeking a Lead Care Professional & Head Trainer—a highly capable, motivated individual who will not only provide direct care but also oversee training, onboarding, and competency development for all new CNAs, HHAs, and Direct Care Workers.

This role requires elevated responsibility, strong judgment, and the ability to model exemplary care standards. You will serve as a primary resource for new staff, ensuring that all care delivery aligns with ODP expectations, QHCG policies, and individualized client needs.

We specialize in serving individuals with intellectual disabilities, developmental disabilities, and those receiving services under Pennsylvania’s Office of Developmental Programs (ODP). Experience with individuals with Traumatic Brain Injury (TBI) is strongly preferred.

The Lead Care Professional plays a critical role in helping clients maintain independence, safety, and quality of life—and in ensuring QHCG staff are fully prepared to deliver exceptional care.

Direct Responsibilities

• Assist clients with activities of daily living (ADLs): bathing, dressing, grooming, toileting

• Provide safe mobility support, transfers, and appointment-related transport assistance

• Prepare meals and support feeding when indicated

• Perform light housekeeping to maintain a safe and sanitary environment

• Engage clients in recreational, therapeutic, or community-based activities

• Monitor and promptly report changes in behavior, health status, or safety concerns

• Maintain accurate, timely documentation and adhere to individualized service plans

• Follow all QHCG policies, ODP regulations, and applicable care standards

Head Trainer Responsibilities

• Serve as the primary trainer for all new CNAs, HHAs, and Direct Care Workers

• Conduct onboarding training on:

  • ADL protocols

  • TBI- and IDD-specific care

  • Behavioral supports

  • Abuse/neglect prevention

  • Mandated reporting

  • Documentation standards

  • ODP-required competencies

• Oversee skills check-offs and ensure staff demonstrate competency before independent assignment

• Provide ongoing coaching and corrective guidance to staff as needed

• Assist with the development and refinement of care procedures, workflows, and training materials

• Conduct periodic in-field observations to reinforce care quality and identify training gaps

• Serve as a point of escalation for staff seeking clarification about care tasks or ODP expectations

• Coordinate with supervisors to ensure all new hires meet regulatory training timelines

• Uphold and model QHCG’s standards for professionalism, communication, and client-centered care

Qualifications

• Experience with Therap required

• CNA Certification, HHA Certification, or minimum 1 year of direct care experience required

• Leadership or trainer experience strongly preferred

• Experience with ODP programs is a significant plus

• Experience working with clients with TBI highly preferred

• High school diploma or GED required

• Strong communication, coaching, and leadership skills

• Ability to model excellent care and teach others effectively

• Reliable transportation; valid driver’s license highly preferred

• Must pass all background checks, health screenings, and onboarding requirements