Care Team Lead

SYNERGY HomeCare Franchising, LLC; Mankato (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus program

Paid time off

Paid holidays

Hiring bonus

Job summary

SYNERGY HomeCare Franchising, LLC is seeking a Care Team Lead to guide and mentor caregivers while delivering high-quality in-home care. The role blends direct patient care with leadership duties, ensuring client safety and satisfaction, and supporting scheduling and coordination.

The ideal candidate has CNA experience, strong communication skills, and the ability to coach staff, handle multiple tasks, and maintain documentation accurately in a fast-paced home care setting.

Qualifications

• Minimum of 1 year leading and coaching others.
• 3+ years as a caregiver; CNA preferred.
• Willing to provide personal cares for both female and male clients.
• Valid MN driver’s license and proof of insurance.
• Experience with dementia, hospice, long-term care or home care settings desirable.

Responsibilities

• Introduce new caregivers to clients; train and coach new caregivers.
• Perform all duties expected of a Direct Caregiver during direct care.
• Monitor and support care plan implementation; communicate with relevant coordinators.
• Provide real-time feedback, coaching and on-the-spot training during visits.

Skills

Team leadership

Coaching mentoring

CNA experience

Communication skills

Time management

Education

CNA certification

Job description

We are hiring a Care Team Lead to join our team! Excellent opportunity for an experienced CNA looking to take the next step in their career! Generous bonus program, Paid Time-Off, Paid Holidays, Paid Sick Time & Hiring Bonus!

Position Purpose:

The Care Team Lead plays a key role in maintaining a high standard of care, ensuring caregiver and client satisfaction, and supporting overall operations of client / caregiver relationships.

Position Summary:

The primary job of the Care Team Lead combines direct care duties with leadership responsibilities, including quality assurance, caregiver support and administrative tasks. The Care Team Lead will be adaptable, knowledgeable, empathetic, and organized, committed to excellence in home care delivery.

Essential Duties:

• Introduce new caregivers to clients, train and coach new caregivers in shadow shifts to ensure a smooth transition
• Perform all duties expected of a Direct Caregiver during direct care
• Conduct scheduled check-ins to assess care quality and satisfaction, ensuring compliance with care standards and protocols
• Monitor and support care plan implementation, communicating with Client Care Coordinator and Scheduling as needed as client needs evolve
• Provide real-time feedback, coaching, and on-the-spot training during visits
• Maintain understanding of care plans, client schedules and operational needs
• Cover open shifts as needed or directed by management
• Provide input for caregiver performance evaluations and development
• Support continuous education and training by assisting with in-person training alongside Admin Team
• Complete required documentation accurately and timely
• Support admin team as needed
• Additional duties and responsibilities as needed assigned by management

Essential Areas of Responsibility:

• Ensure caregivers follow procedures, especially for specialized care (dementia, mobility, medical equipment)
• Identify and report issues or deviations from care plans to management
• Promote excellence, compassion, and professionalism in all services
• Provide direct care as needed

Key Competencies:

• Interpersonal Communication
• Time management & organization
• People management
• High level of accountability

Knowledge, Skills, and Experience Requirements:

• At least one year’s experience in leading and coaching others
• 3+ years in as a caregiver (CNA preferred)
• Natural leader with strong mentoring abilities
• Physically able to perform caregiving duties
• Compassionate, ethical, dependable and professional
• Knowledgeable in using medical equipment to transfer clients
• Willing to do personal cares for female and male clients
• Background in long-term care, assisted living, dementia care, nursing homes and hospice is highly desirable
• Familiarity with home care practices, client rights
• Valid MN Driver’s License and valid proof of insurance

Physical Demands:

• Ability to successfully operate various types of office equipment
• Must be able to work at desk/computer for various lengths of time
• Walking, standing, sitting for various lengths of time
• Ability to lift up to 50 lbs. as needed
• Pushing and/or pulling
• Bending, twisting and reaching
• Eye / hand coordination, ability to read, write and communicate effectively

Mental Demands:

• Ability to establish and maintain appropriate boundaries with clients and staff
• Ability to work cooperatively with a culturally diverse client population and workforce
• Ability to adapt to varying workloads, adjust to changing employee needs and unexpected situations
• Ability to manage emotional stress related to position while balancing empathy and professionalism
• Ability to simultaneously address multiple complex priorities and problems
• Strong problem-solving skills and ability to exercise independent judgement and make decisions related to time management, schedules and business priorities