Direct Care-Family Shelter

Catholic Charities Boston; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

403(b) Savings plan

Generous time off

Job summary

Catholic Charities Boston is seeking a Direct Care team member to oversee the 24-hour residential program and maintain a safe, respectful living space for families in residence. You will greet visitors, answer calls, respond to emergencies, and ensure policies are followed with confidentiality and professionalism.

The role requires a high school diploma or equivalent with relevant social services experience, CPR certification, and the ability to lift up to 25 pounds.

Qualifications

• High school diploma or equivalent with 3–4 years in social services preferred.
• CPR certification for emergencies.
• Participate in training for recertification to maintain current certification.
• Understand and maintain professional boundaries and confidentiality.
• Demonstrated ability to work with a varied client population.
• Strong organizational and interpersonal skills with attention to detail.
• Ability to complete daily program documents.
• Good typing, written and communication skills.
• Competent computer skills with Microsoft Office Suite and Outlook.
• Ability to communicate clearly and effectively with empathy and patience.
• Must be able to physically respond to situations quickly for day-to-day and emergency matters.
• Ability to push, pull, bend and lift up to 25 pounds and evacuate residents during an emergency.
• Ability to work additional hours and shifts on weekday/weekends for program coverage.

Responsibilities

• Oversee the 24-hour program operation and maintain a safe, secure living environment.
• Answer phone calls, greet visitors, and respond to emergencies quickly and appropriately.
• Maintain professional boundaries and confidentiality at all times.
• Complete documentation, incident reports, emails, and daily logs promptly and clearly.
• Ensure program policies are followed and report issues to the on-duty supervisor or Shelter Manager.
• Stay alert to recognize and respond to emergencies and routine issues.
• Coordinate handoffs and communicate program activity at shift changes.
• Maintain a clean, safe living and work environment and assist with house chores as needed.
• Adhere to EOHLC house rules, policies and procedures.
• Perform building checks to ensure safety and address facility issues.
• Provide oversight to residents to ensure cleaning and safe dining areas.
• Reinforce appropriate parenting methods and report misconduct as needed.
• Participate in case reviews as needed.
• Overnight staff may be assigned household chores.
• Attend supervision meetings with Shelter Manager or on-call administrator.
• Work in a residential setting with office equipment and attend required trainings.
• Other responsibilities as assigned.

Skills

CPR certification

Boundaries & confidentiality

Organizational skills

Interpersonal skills

Documentation skills

MS Office & Outlook

Empathetic communication

Physical ability

Training compliance

Typing skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Job description

Direct Care employees are responsible for the oversight of the 24-hour program operation while maintaining a safe, secure and comfortable living environment for the families in residence of the facility. The Direct Care employee must be alert and prepared to answer phone calls, greet visitors and respond to emergency situations quickly and appropriately while maintaining professional boundaries and confidentiality.

Essential Functions

• Uphold the philosophy and mission of the CCAB Family Shelter and Catholic Charities and maintain professional boundaries and confidentiality at all times.
• Interact with all program visitors, employees, volunteers, service providers and individuals of families in residence in a respectful manner.
• Complete all documentation, incident reports, email reports and daily logs in a timely and clear and professional manner.
• Ensure that program policies and procedures are followed and report issues to the co-worker on duty, Shelter Manager and/or on call administrator in a timely manner in accordance with program policy.
• Must be alert and responsive to recognize and respond to emergency and general situations quickly, appropriately, calmly and effectively.
• Communicate program/client activity at change of shift.
• Required to stay on shift until next employee is on site for the transfer of responsibilities.
• Responsible for assuring a clean, safe, secure and comfortable living and work environment.
• Complete house chores and cleaning as needed or assigned.
• Adhere to (Executive Office of Housing and Livable Communities (EOHLC) approved House Rules, Policies and Procedures.
• Perform full building checks to ensure safety.
• Check for any major cleaning issues, food storage violations and/or facility issues.
• This includes periodic checking of outside activities which may require a call to the police.
• Provide oversight and assistance to residents to assure that all cooking, food storage, dining and common areas of the facility are cleaned properly and maintained in a safe and healthy way.
• Reinforce appropriate parenting methods and intervene and report any issues of misconduct as needed in accordance with Department of Children and Families (DCF), EOHLC and Catholic Charities guidelines.
• Participate in case reviews as needed.
• Overnight employees may be assigned household chores.
• Meet in supervision with Shelter Manager or assigned administrative employee.
• Perform work in a residential building environment with the use of office equipment.
• Attendance at internal and external meetings and trainings as required.
• Other responsibilities as assigned.

Qualifications

• A minimum of a high school degree or equivalent with 3-4 years prior experience in social services or related field preferred.
• CPR certified for emergency situations.
• Must participate in training for re-certification to maintain current certification.
• Must understand and maintain professional boundaries and confidentiality.
• Demonstrated ability to work with a varied and occasionally difficult client population.
• Strong organizational and interpersonal skills with attention to detail.
• Must possess ability to complete daily program documents.
• Good typing, written and communication skills.
• Competent computer skills with Microsoft Office Suite and Outlook.
• Ability to communicate clearly and effectively with empathy and patience.
• Must be able to physically respond to situations quickly for day to day and emergency matters while maintaining a calm demeanor.
• Ability to push, pull, bend and lift up to 25 pounds and evacuate residents during an emergency.
• Ability to work additional hours and shifts on weekday/weekends for program coverage.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org.

9/2026 PI288024167