Direct Care

Housing Families Inc; Somerville (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

Housing Families Inc. is seeking Direct Care staff for its Winter Warming Center in Somerville and Chelsea, operating December through April.

The role involves setting up daily spaces, greeting guests, enforcing center rules, responding to inquiries, and supporting staff and volunteers in a respectful, safe environment. The position requires strong communication, teamwork, and crisis-handling skills, with duties including log keeping, shift coordination, and adherence to safety and

Qualifications

• Demonstrated timely and consistent work history.
• Ability to communicate effectively in English both verbally and in writing.
• Ability to work as part of a team.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.
• Well-developed assessment skills and crisis management responses.

Responsibilities

• Set up space daily and ensure materials are in safe, operating condition.
• Greet incoming guests in a friendly, professional and respectful manner.
• Communicate warming center rules and enforce them as necessary.
• Respond to questions and concerns and refer complaints to the appropriate staff.
• Attend and participate in staff meetings.
• Follow procedures related to scheduling, staffing and shift reporting.
• Meet weekly with Supervisor for feedback and support.
• Maintain clean and orderly public areas and spaces.
• Address emergency situations and de-escalate as needed.
• Ensure security, safety, and confidentiality guidelines are followed.
• Log all relevant information daily and submit accurate timesheets.
• Greet, assist, and orient volunteers.
• Perform other related duties as needed.

Skills

Teamwork

English comms

Crisis management

Safety awareness

Job description

Role Purpose: The Winter Warming Center will operate from December through April and will provide temporary, overnight shelter for homeless individuals during the coldest months of the year in Somerville and Chelsea. The Direct Care staff will provide direct oversight to the warming centers and ensure it operates safely and in a manner consistent with Housing Families values.Responsibilities:• Set up space daily and ensure all materials are in safe, operating condition.• Greet incoming guests in a friendly, professional and respectful manner.• Communicate warming center rules to guests and enforce rules as necessary.• Respond to questions and concerns from guests in a professional and respectful manner and refer complaints to the appropriate staff.• Attend and participate in staff meetings.• Follow established procedures related to scheduling and staffing issues.• Meet weekly with Supervisor and address any job-related issues and receive feedback and support.• Follow established procedures and policies related to guests and warming center operations ensuring a respectful and inclusive atmosphere.• Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside) and participate in daily sanitizing of the space.• Address emergency situations as necessary and provide skillful de-escalation.• Follow all agency and mandated guidelines related to security, safety, and confidentiality.• Review all log entries and new memos posted daily.• Log all relevant information in the appropriate format in daily log.• Submit accurate timesheets on a timely basis.• Greet, assist, and orient volunteers.• Perform other related duties as needed or as directed.Qualifications:• Demonstrated timely and consistent work history• Ability to walk up and down stairs quickly in an emergency.• Ability to maintain boundaries and confidentiality.• Ability to communicate effectively in English both verbally and in writing.• Ability to work as part of a team.• Ability to follow shelter guidelines on safety, handling emergencies, etc.• Well-developed assessment skills and crisis management responses.Eligibility Requirements:• Must be willing to work in Somerville area and surrounding cities.• Must be able to work available shifts. The warming center operates from about 4pm-8am, 7 days per week from December through April.• Must have unrestricted work authorization to work in the United States• Must be 18 years or older