Manager - Quality

ECU Health; Ahoskie (NC); On-site; USD 84,000 - 122,000; Full time

Job summary

ECU Health Medical Center in North Carolina seeks an experienced senior administrator to lead program operations, drive performance and ensure regulatory compliance. You will align staffing, budgets and resources to meet service goals, foster a safe and learning culture, and communicate key decisions to department leaders.

Responsibilities include monitoring performance, optimizing processes, and ensuring adherence to governing and accrediting bodies.

Qualifications

• Bachelor's degree required, or higher.
• Master's degree preferred.
• 3–4 years of experience required.
• 5–8 years related experience.
• Experience in data, quality and leading projects.
• Professional certifications preferred (CPHQ or CPPS).

Responsibilities

• Communicates expectations, assigns accountabilities, and measures performance against expectations.
• Provides direction, recognition and counseling to staff.
• Identifies, coordinates and adjusts resources as needed.
• Collect, analyze and communicate data and reports to key stakeholders.
• Monitors and ensure adherence to policies and procedures through systematic review or audits.
• Plans and manages cost effective use of staff and resources in meeting organizational needs and services.
• Evaluates and continuously improve service delivery through data collection, planning and implementation to meet organizational needs.
• Demonstrates strong independent judgment and analytical skills to recommend improvements/changes in process.

Skills

Data analysis

Quality management

Project leadership

Staff development

Education

Bachelor's degree

Master's degree

Job description

Position Summary Management accountability and decision-making authority for determining the strategies, interventions and activities that will be effective and appropriate to further enable the capability of the function. Accountable for ensuring performance of the program in accordance with goals and stewardship responsibilities. Communicates key management decisions and informs department leadership of issues affecting program and system performance effectiveness. Facilitates development of and adjustments to work plans, work processes, budgets, staffing levels, and other resources needed to deliver services that meet expectations of the program. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are operationalized to support safe, reliable care, regulatory compliance, and fosters a continuous learning culture. Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Has oversight of quality programs such has infection prevention, regulatory compliance, performance improvement and/or patient safety. Key liaison between the leadership teams and staff of the health care facility and programs.

Responsibilities

• Communicates expectations, assigns accountabilities, and measures performance against expectations.
• Provides direction, recognition and counseling to staff.
• Identifies, coordinates and adjusts resources as needed.
• Collect, analyze and communicate data and reports to key stakeholders.
• Monitors and ensure adherence to policies and procedures through systematic review or audits.
• Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.
• Plan and manage cost effective use of staff and resources in meeting organizational needs and services.
• Evaluate and continuously improve service delivery through data collection, planning and implementation to meet organizational needs.
• Demonstrates strong independent judgment and analytical skills to recommend improvements/changes in process.

Minimum Requirements

• Bachelor's degree is required- or higher.
• Master's degree is preferred

Preferred Requirements

• 3 to 4 years experience is required.
• 5-8 years related experience
• Experience in data, quality and leading projects
• Professional certifications preferred (CPHQ or CPPS)

Pay Range $83,636 - $121,904

ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.