Dir, Nursing Services New! Nursing Administration | Full-Time | Phoenix ...Read More Quick Appl[...]

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 130,000 - 210,000; Full time

Job summary

A leading pediatric healthcare provider is seeking a Director of Nursing Services to provide strategic leadership and operational management across multiple departments. The ideal candidate will possess a strong background in healthcare management, with required qualifications including a Bachelor of Science in Nursing and significant pediatric experience. This role emphasizes financial oversight, regulatory compliance, and performance improvement, ensuring the delivery of exceptional care for patients and families.

Qualifications

• Five or more years of clinical pediatric experience in nursing including 2 years of management/leadership experience.
• Current State of Arizona RN License from a compact state with multi-state privileges.
• National certification in area of specialty or related field is required.

Responsibilities

• Develop operational plans and manage departmental budgets.
• Ensure regulatory compliance and optimize care standards.
• Lead initiatives to improve patient care and operational efficiency.
• Manage and meet operational budgets/targets.
• Partner with legal and finance to optimize contract terms and billing capture.
• Provide oversight of leadership and direction to managers and clinical staff.

Skills

Leadership

Strategic Planning

Performance Improvement

Regulatory Compliance

Education

Bachelor of Science in Nursing

MSN or Master's degree in related field

Job description

Department: PCH-MAIN | Nursing Administration

Location: Phoenix

Shift: Mon-Fri, Days, 6:30am-3pm

Category: Director/Management

Posting #: 1003185

Employee Type: Full-Time

Position Summary

The Director of Nursing Services is responsible for providing strategic leadership and operational management of multiple departments and/or locations. This position is also focused on service line strategies and programs. The position assumes responsibility for financial oversight, positive customer experience, performance management, process improvement, planning and directing departmental/unit leaders and staff. The director designs and evaluates standards of practice, regulatory compliance, systems, and processes to optimize care excellence in an efficient, effective manner while supporting the mission, vision, values and strategic objectives.

Position Duties

• Develop operational plans, initiatives, budgets and programs that support patient care strategies at the enterprise and operational unit levels.
• Manage and meet throughput and productivity metrics and variances for staff and programs assigned.
• Ensure capital planning for the departments and maintain a 3-year plan.
• Manage and meet operational budgets/targets.
• Partner with legal and finance to assure that Phoenix Children's obtains most optimal contracts terms.
• Work in partnership with finance to assure that patient billing is captured.

Human Resource Management

• Develop and manage performance trends and staffing plans to meet patient care volumes.
• Manage human resources within the scope of labor laws and hospital policies.
• Apply recruitment techniques and strategies to fill leader and staff vacancies.
• Apply individual and team interview techniques to select qualified applicants.
• Oversee development and evaluate onboarding process and content for leaders and staff.
• Conduct manager and staff evaluations, assist leaders and staff with setting goals, implement continual performance development and initiate corrective action as needed.
• Ensure a Just Culture environment.

Performance Improvement

• Collaborate with Quality and Enterprise Services to assure care is patient-centered and evidence-based and ensure standardization across multiple departments.
• Facilitate and maintain strong external relationships to monitor national and local trends and identify best practice metrics.
• Monitor effectiveness of customer service strategies and partner with unit leadership to implement improvements.
• Monitor and address customer service issues directly related to care.
• Direct and manage daily operations to ensure patient care meets professional and regulatory standards.
• Lead efforts to improve quality across the service line and lead efforts for survey readiness.

Strategic Management

• In partnership with other leaders and physicians, develop, implement and/or lead key initiatives to provide high quality patient care.
• Accountable for strategic goals and project outcomes.
• Contribute to a culture of innovation to drive change and improvement.
• Monitor and assess that all services in place meet the needs of our diverse patient population.
• Participate in strategy discussions related to growth and expansion and lead efforts on expansions and renovations.

Leadership and Training

• Provide oversight of leadership and technical direction to managers, clinical supervisors, and staff.
• Lead departmental and enterprise change management efforts.
• Act as the key leader in coaching and training.
• Anticipate the needs of department to ensure services are in place to attain optimal outcomes.
• Ensure staff competencies are completed per regulatory requirements.

Relationship Management and Influencing Behaviors

• Develop relationships across the enterprise necessary to communicate and carry out nursing and organizational strategies and operational plans.
• Collaborate and manage relationships with senior executives and operations staff.
• Identify issues that require immediate attention and apply principles of crisis management to handle situations as needed.
• Influence other leaders by role modeling good communication and professional behavior. Apply motivational theory and act as a change agent. Assist others with problem solving skills.

• Perform miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

• Bachelor of Science in Nursing. (Required)
• MSN or Masters degree in related field. (Required)

Experience

• Five or more years of clinical pediatric experience in nursing including 2 years of management/leadership experience OR 5 years of leadership experience in lieu of pediatric specific experience. (Required)

Additional Requirements

• Current State of Arizona RN License from a compact state with multi‑state privileges or ability to establish licensure according to Arizona law prior to start date. (Required)
• National certification in area of specialty or related field. (Required)
• Current BLS certification for Healthcare Provider from the American Heart Association or obtained within 60 days of hire. (Required)

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement - Climbing - Occasionally
• Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
• Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
• Physical Requirement - Hearing - Constantly
• Physical Requirement - Pushing/pulling - Constantly
• Physical Requirement - Reaching - Frequently
• Physical Requirement - Sitting - Frequently
• Physical Requirement - Standing - Frequently
• Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
• Physical Requirement - Talking - Frequently
• Physical Requirement - Tasting/smelling - Frequently
• Physical Requirement - Walking - FrequentlyPhysical Requirement - Near Vision - Frequently
• Physical Requirement - Far Vision - Frequently
• Physical Requirement - Color Discrimination - Frequently
• Physical Requirement - Use of keyboard, mouse and/or computer equipment - Frequently
• Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
• Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• Occupational Exposure/Risk Potential - Inside office environment - Applicable
• Occupational Exposure/Risk Potential - Confined areas - Applicable
• Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
• Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
• Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable