Dir-Inside Sales

verizon; Rolling Meadows (IL); On-site; USD 140,000 - 200,000; Full time

Job summary

Verizon is seeking a Director-Inside Sales to lead an Inside Sales center focused on the small and medium business segment. The role demands driving customer experiences, managing a team of Associate Directors, and ensuring revenue growth through effective leadership, mentoring, and strategic planning.

The candidate will oversee budget, quota, and process improvements, while collaborating across departments to exceed performance standards and cultivate a diverse, high-performing team.

Qualifications

• Bachelor's degree or four+ years of work experience.
• Six+ years of relevant work experience.
• Track record of demonstrated sales success and meeting/exceeding targets.
• Experience mentoring sales teams and leading offices.

Responsibilities

• Manage multiple Associate Directors who lead account management teams.
• Plan and prioritize activity and sales/renewal pipeline to hit goals.
• Provide feedback, coaching, and direction for daily sales activities.
• Identify and execute strategies to achieve monthly, quarterly and annual targets.
• Collaborate with other departments to drive sales and customer success.
• Navigate the organization to achieve outcomes and build inclusive teams.
• Create a high-performance environment with development and retention of top talent.
• Set the tone for a respectful and productive workplace.

Skills

Sales leadership

Team management

Forecasting

Coaching

Education

Bachelor's degree or equivalent

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

The position is responsible for driving seamless customer experiences and personalized support throughout the customer journey in the small & medium business segment; fostering deep customer relationships, driving engagement, creating value, and ultimately growing revenue. Retention and Growth goals and targets are met by leading multiple teams in an inside sales Saas center to attain daily production metrics and KPIs.

Main responsibilities include:

• Manage multiple Associate Directors as direct reports who lead a account management teams consisting of Strategic Account Managers.
• Plan and prioritize activity and sales and renewal pipeline for leaders to achieve goals with an emphasis on team management, productivity and accurate forecasting.
• Meet regularly with team members either individually or in groups to provide feedback, coaching, and direction for daily sales activities.
• Identify, plan, and execute strategies for achieving monthly, quarterly, and annual sales goals.
• Communicate with other various departments in collaborative efforts and maintain relationships with these departments to ensure future sales and customer success.
• Navigate effectively through the company structure and culture to achieve the desired outcomes for the team.
• Build strong, diverse, and inclusive teams and identify and select high quality talent to develop and retain.
• Create a team environment which motivates all employees to do their best and set the tone at the top for a respectful and supportive workplace.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we're looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• A track record of demonstrated sales success - consistency in meeting and exceeding device and lead conversion targets for a sustained amount of time.
• A history of sales mentorship and office leadership - having positively impacted the performance and results of others on their team and/or in the office.

Even better if you have one or more of the following:

• A degree.
• Four or more years of SAAS, marketing, training, and/or customer service experience.
• Effective negotiation and closing skills.

Additional Job Description

The Director-Inside Sales is responsible for providing leadership for the organization and has complete accountability for the results made by the center team. You will be responsible for managing and motivating your team, developing people, and creating and implementing sales and customer experience improvement strategies with responsibilities for coaching, supervision, recognition, guidance, training, and motivation.

• Manages overall operations, budget, quota, and call volumes throughout the Inside Sales centers.
• Responsible for implementing and evaluating sales strategies to exceed departmental revenue attainment, delivering superior Customer Experience and meeting all performance standards.
• This role will also be responsible for ongoing coaching and development of Inside Sales Managing Partners and their sales reps' knowledge of products and service skills/competencies to exceed results.
• Motivates, coaches, and trains employees in the inside sales centers to reach performance objectives.
• Develop action plans designed to increase sales productivity. Develop strategic goals with team and manage implementation to drive revenue objectives.
• Establish monitoring standards and measurement parameters for the sales management team to ensure all Key Performance Indicators are met.
• Collaborate cross-functionally with different departments to drive sales and expand existing customer base.
• Manage design of coverage schedule across inbound, outbound, and digital assist queues to ensure coverage in accordance with outlined customer contact objectives.
• Establish monitoring standards and measurement parameters for the sales management team to ensure all Key Performance Indicators are met through a 30/60/90 day funnel.
• Make recommendations regarding the hiring, firing, advancement, performance, promoti