Dir Field Services PMO

Connection; New Hampshire; Remoto; USD 157.000 - 203.000; Tempo pieno

Descrizione del lavoro

Connection is seeking a Dir Field Services PMO to lead the global PMO for field services, guiding project delivery methodologies and governance across IT service lines. You will direct portfolio management, prioritization, and investment tracking to align with business strategy and budgets, while building strong executive reporting and cross-regional leadership.

You will lead a global team, ensure delivery quality, manage vendor engagements, and drive continuous improvement with data-informed

Competenze

• Progressive IT program or project management experience in senior PMO leadership roles.
• Experience managing large IT services portfolios across infrastructure, applications, and digital transformation.
• Background in managed services, IT outsourcing, or shared-services delivery environments.
• Experience leading global or distributed teams across multiple time zones.

Mansioni

• Lead and evolve the global Field Services PMO operating model, delivery methodologies, and governance.
• Direct portfolio management including intake, prioritization, capacity planning, and investments.
• Establish steering committees and governance forums with clear portfolio performance reporting.
• Define and monitor delivery quality, schedule adherence, cost management, and value realization.
• Provide leadership and escalation for large, complex or at-risk projects domestically and internationally.
• Drive standard PMO practices across regional teams and optimize resource capacity.
• Oversee vendor governance for outsourced and co-sourced delivery engagements.
• Build and mentor a high-performing global PMO team and develop career paths.
• Champion accountability and data-informed decisions; lead change management for new processes.

Conoscenze

PMO leadership

Portfolio management

Agile

Executive communication

Vendor governance

Resource planning

Stakeholder management

Strumenti

ServiceNow SPM

Planview

Microsoft Project

Smartsheet

Descrizione del lavoro

Dir Field Services PMO

With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line.

Remote, NH

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology.

https://www.connection.com/

Full Time

$157,000.00/Yr. - $203,0.00/Yr.

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Lead and continuously evolve the global Field Services PMO operating model, project delivery methodologies, and governance framework across IT service lines.
• Direct the portfolio management process, including project intake, prioritization, capacity planning, investment tracking, and alignment with business strategy and budget cycles.
• Establish and lead steering committees and executive governance forums, providing clear reporting on portfolio performance, financials, risks, and delivery health.
• Define and monitor performance measures for delivery quality, schedule adherence, cost management, and value realization.
• Provide leadership, oversight, and escalation support for large, complex, or at-risk projects serving domestic and international clients.
• Drive consistent use of project management standards, tools, and templates across regional teams.
• Lead resource and capacity planning within a global, matrixed organization and resolve cross-program resource conflicts.
• Oversee vendor governance for outsourced and co-sourced delivery engagements.
• Build, mentor, and develop a high-performing global team of program managers, project managers, and PMO analysts.
• Establish career paths, certification opportunities, and professional development programs that strengthen project management capabilities.
• Champion accountability, continuous improvement, and data-informed decision-making throughout the PMO.
• Lead change management and adoption efforts for new PMO processes, tools, and standards across regions.
• Manage program financial performance, including forecast-to-actual spending and cost discipline.
• Partner with Finance and Procurement to develop business cases, track return on investment and business value, and support vendor contract governance.
• Serve as a trusted advisor to business and executive leaders on delivery capacity, portfolio risk, and prioritization decisions.
• Represent the PMO in executive and board-level reporting, audits, and compliance reviews.

Requirements

• Progressive IT program or project management experience, including five or more years in a senior PMO leadership role supporting global or multi-region portfolios.
• Proven experience managing large IT services portfolios across infrastructure, applications, and digital transformation.
• Experience working in a managed services, IT outsourcing, or shared-services delivery environment.
• Background supporting large, managed IT lifecycle programs.
• Demonstrated success building and leading global or distributed teams across multiple time zones and cultures.
• Advanced knowledge of Agile and traditional project delivery methodologies, with experience establishing or scaling a PMO.
• Strong proficiency with portfolio and project management platforms such as ServiceNow SPM, Planview, Microsoft Project, and Smartsheet.
• Excellent executive communication, negotiation, and stakeholder-management skills, including experience presenting to C-suite and board-level audiences.
• Experience managing vendor relationships and outsourced delivery models.
• Working knowledge of IT financial management, ITIL practices, and enterprise risk and compliance frameworks.
• PMP, PgMP, PfMP, SAFe Agilist/SPC, or PRINCE2 certification preferred.