Dir, CE/IMO Data Partnerships Lead (Customer Engagement/Integrated Marketing Organization)

U014 (FCRS = US014) Novartis Pharmaceuticals Corporation; United States; Remote; USD 186,000 - 345,000; Full time

Job summary

Novartis seeks a Director of Customer Engagement and IDMO Data Partnerships to lead external data partnerships and governance within the US Commercial and broader SPT. This role focuses on managing partnerships, monitoring spend, and ensuring data standards and regulatory compliance across data sources and vendors.

Responsibilities include overseeing partnerships, aligning with data stewardship practices, and collaborating with cross‑functional teams to optimize data usage and drive enterprise

Qualifications

• 8+ years of experience in pharmaceutical, healthcare or pharma‑focused data vendor partnerships.
• Strong data management experience and translating data to support use cases.
• Familiarity with regulatory requirements and data privacy/security standards.

Responsibilities

• Oversee external data partnerships, including third‑party platforms and vendors.
• Develop and execute the data partnership strategy aligned with business needs.
• Advance partnerships enabling omnichannel engagement and marketing effectiveness.
• Monitor data quality, governance, and compliance across partnerships.
• Collaborate with cross‑functional teams to assess partnership impact and spend.
• Identify innovative data offerings and evaluate AI integration opportunities.
• Establish data quality SLAs with partners and report governance metrics.
• Coordinate data acquisition from requirements through integration into platforms.

Skills

Brand Analysis

Brand Awareness

Commercial Excellence

Cross‑Functional Collaboration

Customer Engagement

Customer Insights

Digital Marketing

Influencing Skills

Inspirational Leadership

Media Campaigns

People Management

Product Marketing

Product Roadmap

ROI

Stakeholder Engagement

Stakeholder Management

Thought Leadership

Trend Analysis

Education

Bachelor's or Master's degree in Information Management, Computer Science, Business Administration, or related field

Job description

Band Level 6 Job Description Summary

Band Level 6 Job Description Summary #LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result.

The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.

Job Description Summary

The Data Innovation, Partnerships and Products (DIPP) team sits within the Data Products and Foundations pillar of SPT and is focused on enabling trusted, scalable data access and partnerships that support improved decision-making across Novartis. The Director, Customer Engagement and Integrated Marketing Organization Data Partnerships will play a critical role in establishing and managing strategic data partnerships that support the US Commercial organization and broader SPT priorities.

This position will be responsible for overseeing Novartis’s existing strategic data partnerships within DIPP to ensure compliance and quality are maintained and that Novartis teams have the appropriate systems, processes, and data access to meet business needs.

As the Director, Customer Engagement and Integrated Marketing Organization Data Partnerships, this role will focus on managing external data partnerships, monitoring spend, and ensuring that partnerships meet data needs, established data standards, governance expectations, and regulatory requirements.

The role will collaborate with cross-functional teams to assess partnership effectiveness, track partnership performance and spend, enforce data stewardship practices, and ensure data assets are leveraged effectively across the organization.

The role will also help identify new and innovative data offerings and evaluate where AI can be responsibly integrated into partnership models, data workflows, and commercial use cases to improve speed, in‑sight generation, and enterprise value.

Key Responsibilities

• Oversee the performance and outcomes of external data partnerships, including third‑party platforms, vendors, and technology solutions
• Develop and execute the organization’s data partnership strategy, including the identification of the organization’s critical data needs
• Partner with Customer Engagement and the Integrated Marketing Organization to advance data partnerships that enable scalable customer engagement, omnichannel activation, field execution, marketing effectiveness, segmentation, and integrated customer experiences across brands and channels.
• Work collaboratively to ensure data is addressing use cases
• Identify and evaluate innovative data offerings in collaboration with the Innovative Data Offerings team, emerging data sources, and opportunities to integrate AI‑enabled capabilities that enhance customer engagement, marketing effectiveness, decision‑making, and scalable business impact
• Establish data quality SLAs and metrics with external data partners to ensure high quality data remains available for Novartis teams
• Working with Data Monitoring and Standards, monitor and enforce data quality, security, and compliance standards for all external data sources, platforms, and vendors, ensuring adherence to regulatory requirements and internal policies for data management
• Work collaboratively with data vendors and cross‑functional teams to address data quality issues and communicate any corresponding changes
• Facilitate acquisition of data from requirements gathering through integration into Novartis’s platforms and systems
• Establish oversight mechanisms for external data partnerships, ensuring compliance with data standards, data‑sharing agreements, and internal policies for data management
• Support the implementation of data stewardship practices across platforms, vendors, and technology solutions, to verify data is properly managed and governed throughout the partnership, providing performance metrics and governance reports to senior leadership
• Coordinate training and awareness initiatives with internal teams around best practices to promote effective and compliant data usage
• Continuously evaluate existing partnerships and technology solutions to ensure standards across the broader set of DIPP data partnerships are maintained

Essential Requirements

• Education: Bachelor's or Master’s degree in Information Management, Computer Science, Business Administration, or related field.
• Minimum 8+ years of experience in pharmaceutical, healthcare or pharmaceutical focused data vendor establishing and managing data partnerships, with a strong focus on data management and translating data to support use cases.
• Expert understanding of data partnership principles, frameworks, and best practices, with a proven ability to forge strategic collaborations with external data providers and vendors
• Preferred experience working for a data vendor or partnering extensively with data vendors, functional teams, or therapeutic area teams to define, evaluate, integrate, and operationalize data assets
• Familiarity with regulatory requirements and industry standards related to data privacy and security
• Excellent leadership, communication, and stakeholder management skills
• Ability to influence and drive change in a complex organizational environment
• Strong analytical and problem‑solving skills, with the ability to assess and manage risks associated with external data partnerships, ensuring the integrity, security, and quality of shared data

Salary Summary

The salary for this position is expected to range between $185,500 and $344,500 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance‑based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US‑based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

Salary Range $185,500.00 - $344,500.00

Skills Desired

Brand Analysis, Brand Awareness, Commercial Excellence, Cross‑Functional Collaboration, Customer Engagement, Customer Insights, Digital Marketing, Influencing Skills, Inspirational Leadership, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management, Thought Leadership, Trend Analysis

Employer Commitment

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.

Equal Opportunity Employment Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and Reasonable Accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [e-mail] call +1 (877)395‑2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

China Cross‑Border Data Transfer Policy

In the context of China Cross‑Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov.