AD, Tech/Ops Data Partnerships

U014 (FCRS = US014) Novartis Pharmaceuticals Corporation; United States; Remote; USD 146,000 - 270,000; Full time

Benefits offered by this job

Health, life and disability benefits

401(k) with company match

Generous vacation and leave

Job summary

Novartis Pharmaceuticals Corporation in the United States seeks an Associate Director, Tech/Ops Data Partnerships to coordinate onboarding and ongoing management with data partners and vendors. You will work closely with business stakeholders, brands, functions, and DEO/IM DnA to ensure metadata capture, catalog updates, and issue tracking through resolution.

Requires 7+ years in pharma/tech/data roles and strong ability to translate technical issues into operational terms for leadership.

Qualifications

• Education: Bachelor's degree required; MS and/or MBA strongly preferred.
• Minimum 7+ years of experience in pharmaceutical, healthcare, technology, data, analytics, data partner/vendor operations, data engineering coordination, or consulting.
• Experience coordinating smooth technical onboarding, ongoing data partner/vendor management, data delivery, ingestion readiness, metadata alignment, catalog inputs, file formats, delivery requirements, and operational handoffs.
• Strong understanding of data quality, data pipelines, issue tracking, SLA management, data partner/vendor documentation, metadata, and data asset inventory processes.
• Proven ability to coordinate across business stakeholders, brands, functions, data partners/vendors, Data Partnerships, data engineering, and analytics stakeholders in a fast-paced, matrixed environment requiring timely alignment, escalation, and follow-through.
• Ability to manage centralized trackers, operational dashboards, delivery health metrics, recurring issue themes, and performance insights with strong attention to detail.
• Excellent communication skills, with the ability to translate technical issues into clear operational implications, risks, decisions, and next steps for business stakeholders, brands, functions, and leadership audiences.
• Ability to thrive in a fast-paced environment, manage ambiguity, proactively elevate risks, and drive follow-through to closure.

Responsibilities

• Serve as day-to-day coordination point across stakeholders, brands, and data teams.
• Support onboarding with DEO, align data formats, metadata, catalog inputs.
• Provide ongoing ops support, monitor ingestion, data flow, and pipeline performance.
• Maintain centralized data issue tracker with visibility and closure.
• Coordinate data quality issue resolution across partners and internal teams.
• Support relationship management with data partners/vendors.
• Track SLA adherence and delivery performance, flag risks.
• Maintain data docs, metadata, catalog, and onboarding progress.

Skills

Cross-Functional Collaboration

Customer Engagement

Customer Insights

Data Analytics

Digital Marketing

Market Research

Media Campaigns

Product Marketing

Stakeholder Engagement

Stakeholder Management

Team Leadership

Waterfall Model

Education

Bachelor's degree

Master's degree or MBA preferred

Job description

Job Description Key Responsibilities

• Serve as the day-to-day coordination point across business stakeholders, brands, functions, Data Partnerships, data partner/vendor technical teams, and Novartis data engineering teams, including DEO / IM DnA.


• Support smooth technical onboarding in collaboration with DEO, ensuring alignment on data formats, metadata, delivery requirements, catalog inputs, and readiness milestones.


• Provide ongoing technical operations support post-go-live, working cross-functionally in the cadence of business stakeholders, brands, and functions to monitor ingestion, confirm data is flowing correctly, track pipeline performance, and coordinate issue resolution.


• Maintain and manage a centralized data issue tracker covering both technical and business-related issues, ensuring visibility, ownership, validation, and closure.


• Coordinate timely data quality issue resolution across data partners/vendors and internal teams, using business context to prioritize risks, escalation of recurring issues, and provide actionable insights to Data Partnerships leadership.


• Support working-level data partner/vendor technical relationship management, including frequent operational touchpoints, delivery follow-up, real-time issue triage, escalation, and performance discussions.


• Track SLA adherence and delivery performance, proactively flagging risks, recurring gaps, and opportunities to improve reliability.


• Maintain data documentation, metadata, data partner/vendor documentation, data asset inventory inputs, catalog updates, onboarding progress, delivery health metrics, and back-end process tracking.

Novartis is seeking an Associate Director, Tech/Ops Data Partnerships to support smooth onboarding and ongoing management with data partners/vendors, working closely with business stakeholders, brands, functions, Data Partnerships, DEO, IM DnA, and technical stakeholders to ensure data is flowing correctly, metadata is captured on data assets, catalogs are updated, and operational issues are tracked through resolution.

Essential Requirements

• Education: Bachelor's degree in related field is required; Master of Science and/or MBA strongly preferred


• Minimum 7+ years of experience in pharmaceutical, healthcare, technology, data, analytics, data partner/vendor operations, data engineering coordination, or consulting.


• Experience coordinating smooth technical onboarding, ongoing data partner/vendor management, data delivery, ingestion readiness, metadata alignment, catalog inputs, file formats, delivery requirements, and operational handoffs.


• Strong understanding of data quality, data pipelines, issue tracking, SLA management, data partner/vendor documentation, metadata, and data asset inventory processes.


• Proven ability to coordinate across business stakeholders, brands, functions, data partners/vendors, Data Partnerships, data engineering, and analytics stakeholders in a fast-paced, matrixed environment requiring timely alignment, escalation, and follow-through.


• Ability to manage centralized trackers, operational dashboards, delivery health metrics, recurring issue themes, and performance insights with strong attention to detail.


• Excellent communication skills, with the ability to translate technical issues into clear operational implications, risks, decisions, and next steps for business stakeholders, brands, functions, and leadership audiences.


• Ability to thrive in a fast-paced environment, manage ambiguity, proactively elevate risks, and drive follow-through to closure.

Novartis Compensation Summary

The salary for this position is expected to range between $145,600.00 and $270,400.00 per year.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.

In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

Salary Range $145,600.00 - $270,400.00

Skills Desired

• Cross-Functional Collaboration


• Customer Engagement


• Customer Insights


• Data Analytics


• Digital Marketing


• Market Research


• Media Campaigns


• Product Marketing


• Stakeholder Engagement


• Stakeholder Management


• Team Leadership


• Waterfall Model

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an email to [e-mail] or call [phone] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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