Diplomatic IT & Information Support Specialist

FCDO Services; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

British Embassy Washington is seeking an Information Support Assistant to deliver IT and information management support for BDSUS staff. You will act as the first point of contact, handle user queries, and help onboard/offboard staff while ensuring secure, compliant operations.

You will manage communications, improve information flows, and support SharePoint sites and Power Platform automation to optimise daily workflows across the NA network.

Qualifications

• Experience providing IT or service desk support within a secure environment.
• Proficiency with Microsoft products and internal communications.
• Experience drafting, coordinating and distributing internal communications.
• Experience developing and maintaining SharePoint sites and document libraries.

Responsibilities

• Provide a professional, customer focused information and IT support service to BDSUS staff across the British Embassy Washington.
• Be the central communications focal point for BDSUS, including newsletters and internal communications.
• Support information and records management in line with policies and legal requirements.
• Promote information management and security practices with end users.
• Improve workflows by building SharePoint sites and using Power Platform for automation.
• Assist staff with routine IT issues, MODNET laptops and related equipment, with escalation as needed.
• Build relationships across BDSUS and the Embassy to understand needs and improve service.
• As the team evolves, other duties may be assigned.

Skills

IT support

Customer service

SharePoint

Microsoft products

Information security awareness

Communication

Tools

MODNET laptops

Power Platform

SharePoint

Job description

British Embassy Washington is seeking an Information Support Assistant to deliver IT and information management support for BDSUS staff. You will act as the first point of contact, handle user queries, and help onboard/offboard staff while ensuring secure, compliant operations.

You will manage communications, improve information flows, and support SharePoint sites and Power Platform automation to optimise daily workflows across the NA network.