Dining Supervisor - Lead & Elevate Guest Service

Parkhurst Dining; University Heights (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discount

Job summary

Eat’n Park Hospitality Group is seeking a Supervisor to lead Parkhurst Dining team members and uphold brand standards across service areas. You will work with management to ensure smooth operations, train staff, and maintain exceptional guest experiences.

The role emphasizes strong leadership, reliability, and a commitment to Smile Plus principles, with opportunities for growth within the Parkhurst Dining family.

Qualifications

• Minimum of 6+ years in professional work with 4+ years in food service.
• Strong leadership and team coordination abilities.
• Excellent communication and customer service skills.

Responsibilities

• Supervise team members in the dining operation.
• Collaborate with management to implement policies and procedures.
• Coach staff using Smile Plus hospitality principles.
• Assist in purchasing foods and supplies as needed.
• Monitor service levels and address customer concerns with management.

Skills

Food service experience

Supervisory experience

Customer service

Education

Bachelor’s/Associate’s degree

Job description

Supervisor - Parkhurst Dining

Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Eat’n Park Hospitality Group, we’ve been creating smiles since 1949—one guest, one meal, and one team member at a time. Now we’re searching for a supervisor to join our Parkhurst Dining team.

Supervisor - Parkhurst Dining

Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Eat’n Park Hospitality Group, we’ve been creating smiles since 1949—one guest, one meal, and one team member at a time. Now we’re searching for a supervisor to join our Parkhurst Dining team.

Eat'n Park Hospitality Group represents a diverse family of brands that span more than a dozen states across more than 150 locations and with nearly 10,000 team members. We are a family-owned and operated company with deep roots that inspire our future. Our enduring commitment to our Core Values and our shared purpose, “to Create a Smile,” guide and fuel our growth as a group and as individuals.

WHY YOU’LL LOVE THIS ROLE

As a supervisor, you’ll be part of our enduring legacy and exciting growth. Here’s what you can expect:

• Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services.
• Follows established Parkhurst and client policies and procedures. Upholds standards.
• Communicates using Smile Plus skills and coaches team members on their use of the Smile Plus hospitality imperatives.
• May assist in purchasing foods and supplies.
• Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management.
  
  

What Makes You a Great Fit

We’re searching for team members who welcome new challenges and care deeply about people. Every team member across the company plays a role in bringing our Core Values to life every day. In addition to aligning to our values, you’ll be successful here with these skills and qualifications:

• Six or more years of professional experience with four or more years in a food service role.
• Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
• Ability to perform basic math calculations.
• Ability to organize workloads and meet time deadlines.
• Supervisory and team management skills desirable.
  
  

OUR COMMITMENT TO YOU

We believe our team members deserve the same hospitality we give our guests. Wherever you are on your journey, we offer rewards and resources to highlight the important moments, both at work and at home.

• Health and Well-Being: Medical, dental, vision, life insurance, 401(k), and Paid Time Off.
• Career Growth: Access to Smile Universe training and internal promotion pathways.
• Welcoming and Fun: 20% discount at all our brands.
  
  

Not the right opportunity for you? Share this job with a friend or search all careers at enphgsmiles.com.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.