Dining Supervisor

Westfield State University; Westfield (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Tuition Waivers & Discounts

Paid Time Off

Retirement benefits

Employee Benefits

Job summary

Westfield State University seeks a Dining Supervisor to oversee meal service, supervise staff, and ensure quality, safety and sanitation during each service period. The role emphasizes proper setup, serving, and maintaining standards across dining areas.

This on-campus, 35-week position requires leadership, training and daily coordination of dining operations, including event support and cash handling. It involves two shift patterns and direct supervision of student workers.

Qualifications

• Ability to understand and apply laws, rules, policies governing the department.
• Ability to judge quality, appearance and condition of foods by senses.
• Ability to follow oral and written instructions.
• Ability to supervise staff, assign work and train.
• Ability to stand for long periods and lift heavy objects.
• Ability to work varied shifts incl. weekends, holidays, nights.

Responsibilities

• Supervise setup and serving areas before and during meals.
• Inspect foods for taste, appearance and temperature during meals.
• Supervise portioning to control waste.
• Inspect equipment/dining room for cleanliness and repairs.
• Keep records of food usage and meals served daily.
• Train new employees using standard manuals.
• Assist in recording attendance for dining staff.
• Assist in planning/serving special banquets and functions.
• Assign work stations and duties to staff.
• Handle cash, meal tickets and deposits, assist in evaluations.

Skills

Supervisory ability

Food service experience

Time management

Attention to detail

Communication

Education

High School diploma or cert in culinary arts/home economics

Tools

Payroll system

Job description

Dining Supervisor

Campus Title: Dining Supervisor

State Job Title: Dining Hall Supervisor

Department: Dining Services

Job Code: H11X05

FLSA Status: Non-Exempt

Funding: 7115-6014

Bargaining Unit: AFSCME

Job Type: Full-time Permanent

Timeframe: 35 Weeks (Academic Calendar)

Shift: 1st Position: Sun-Thur 2pm-9:30pm / 2nd Position: Tues-Fri 9am-5pm & Sat 2pm-9:30pm

Regular Days Off: 1st Position: Friday & Saturday / 2nd Position: Sunday & Monday

Supervision Received: Receives supervision from one of the Assistant Managers of Dining Services who assigns work and reviews performance.

Supervision Exercised: The Dining Supervisor exercises direct supervision of one to five dining services personnel and student employees

Salary: $1,797.80 Bi-weekly

*Two positions will be hired off this one posting*

This is a fully in-person position at Westfield State University, with all duties performed on campus during the employee's regularly scheduled work hours to support direct engagement with students, colleagues, and the campus community, unless your position requires travel to perform said duties.

General Statement of Duties

Supervises the preparation of the set-up and serving of the meals. Continually inspects the food for quality during the meal hours. Trains new employees and performs related work as required.

Duties and Responsibilities

Essential:

• Supervises the preparation and the setting up of the dining rooms and serving areas prior to and during each meal during assigned shifts.
• Inspects foods during the meal period for taste, appearance and temperature.
• Supervises the portioning of food to control and eliminate waste.
• Inspects equipment and dining room for cleanliness and condition of repairs, reporting any problems using standard forms and established policy.
• Keeps records of amount of food used and the number of meals served daily.
• Trains new employees using department and University training manuals and materials.
• Assists in recording attendance for dining room employees using department equipment and established procedures.
• Assists in planning and serving special banquets and functions.
• Assigns the work stations and duties to direct reporting staff.
• Secures and issues cash, employee meal tickets and prepares bank deposits.
• Assists in preparing employee annual performance evaluations.

Job Requirements

Qualifications Required at Hire:

• Ability to understand and apply the laws, rules, policies and procedures governing the department.
• Ability to judge the proper quality, appearance and condition of foods by sensory observation.
• Ability to follow oral and written instructions.
• Ability to give oral and written instructions in a precise and understandable manner.
• Ability to supervise, including assigning work, training and motivating employees.
• Ability to stand for prolonged periods of time.
• Ability to lift and carry heavy objects.
• Ability to work varied shifts and/or irregular hours (i.e. weekends, holidays, nights).

Qualifications Acquired on Job:

• Knowledge of the laws, regulations, departmental and university policies, procedures, standards and guidelines governing assigned unit activities.
• Knowledge of department procedures for preparation, service and storage of food and beverages.
• Knowledge of a computer menu and payroll system.

Minimum Entrance Requirements:

• At least 3 years of full-time or equivalent part-time experience in food service work in a hotel, restaurant, cafeteria or catering firm.
• A diploma or certificate from a recognized trade, technical or vocational school at a high school level or higher with a major in home economics, culinary arts, food service or food trades may be substituted for the required experience.

License and/or Certification Requirements:

• Incumbents must be certified as food handlers within 90 days of the appointment start date through a recognized program approved by the university (i.e., ServSafe).

Remarks:

• National Restaurant Association Applied Food Service Sanitation certification preferred or willingness to attend the course.

Additional Information

Salary: Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the Department of Higher Education's webpage.

Employee Benefits:

• Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
• Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.
• Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
• Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.
• Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage.

Disability Accommodations

Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at [phone] or visit us in the Horace Mann Building, 1st floor.

Background Check

Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.