Dining Services Operations Lead

Boston College; Massachusetts; On-site; USD 67,350 - 84,200; Full time

Benefits offered by this job

Tuition remission (employee)

Tuition remission (spouse/children)

Medical/Dental/Vision insurance

Life insurance

Retirement plans (401k/403b)

Paid holidays

Sick and vacation leave

Job summary

Boston College is seeking a dining services supervisor to manage daily activities, lead staff, and maintain high standards of food service and customer satisfaction on campus. You will handle scheduling, performance reviews, and event catering with professionalism and confidentiality.

The role requires 3–5 years in food and beverage with supervisory experience, strong communication skills, and flexibility for evenings/weekends.

Qualifications

• Three to five years food and beverage experience in progressively responsible positions.
• Supervisory experience with ability to motivate and lead staff.
• Strong knowledge of food service procedures, high quality standards, and confidentiality.

Responsibilities

• Communicate work assignments and expectations clearly, both orally and in writing.
• Participate in corrective actions: counseling, warnings, and documentation.
• Schedule management: authorize overtime and call-ins as needed.
• Assist in hiring: interview candidates and participate in decisions.
• Train, instruct, and assess staff performance.
• Respond to employee and customer inquiries proactively and professionally.
• Ensure accurate time management for employees and proper attendance records.
• Assign staff to meet operational needs and conduct annual performance reviews.
• Demonstrate fiscal responsibility in budgeting and cost control.
• Oversee operation and maintenance of equipment and report problems.
• Ensure high quality food presentation, sanitation, and customer satisfaction.
• Manage inventory levels and oversee cashier functions and reporting.
• Lead catering events, both on-campus and off-site as required.
• Contribute to planning and execution of special events.

Skills

Communication

Team leadership

Customer service

Written & oral communication

Bilingual Spanish helpful

Education

Bachelor's degree preferred

Associate's degree required or equivalent

Job description

Boston College is seeking a dining services supervisor to manage daily activities, lead staff, and maintain high standards of food service and customer satisfaction on campus. You will handle scheduling, performance reviews, and event catering with professionalism and confidentiality.

The role requires 3–5 years in food and beverage with supervisory experience, strong communication skills, and flexibility for evenings/weekends.