Dining Room Supervisor

elegance living; Lucerne Lakes (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Elegance Living is seeking a Dining Services Supervisor to lead the dining room team, train staff, and ensure high-quality resident meals and service. You will oversee menu presentation, safety, and cross-department collaboration to enhance resident engagement and satisfaction.

The role emphasizes maintaining cleanliness, managing labor costs, and upholding the company's service standards in a residential care setting.

Qualifications

Responsibilities

• Develops a positive customer service culture in the dining room through team member training and evaluates service quality to maximize efficiency while keeping a pleasant dining experience.
• Ensures team members deliver service that maintains excellent resident experiences during mealtimes.
• Circulates in the dining room to learn resident preferences and satisfaction with meals and develops service systems that follow the basic steps of service for front of house dining.
• Ensures menu items are prepared and presented to the high standards set by the Culinary Director.
• Trains and coaches all team members in the Culinary Services Department per company protocol; conducts evaluations to ensure dietary department work is appropriate; escalates performance issues to the Director of Culinary Services, Culinary Manager, or Executive Director and takes action.
• Schedules team members to meet the labor budget and manages daily labor to control costs against the budget.
• Maintains a clean dining room, equipment, walls, tables, bases, chairs; ensures linens are changed and tabletop condiments are kept clean; reports maintenance issues to the Maintenance Director.
• Oversees tabletop setup and arrangement at the start and end of each meal period.
• Ensures personal conduct and that team members conduct themselves safely in line with Safety Committee Standards.
• Fosters teamwork, takes initiative to overcome obstacles, and positively impacts coworkers, residents, and visitors.
• Develops and maintains positive relationships with other leaders to foster cross-department collaboration, especially for resident engagement activities with F&B crossover.
• Performs other duties as assigned or needed.

Job description

1. Develops a positive customer service culture in the dining room through team member training. Evaluates the quality of service and develops systems to maximize the efficiency of meal delivery while maintaining a pleasant dining experience.
2. Ensures team members provide service that maintains excellent resident experiences during mealtimes.
3. Circulates in the dining room to ascertain resident preferences and satisfaction with meals. Develops service systems that follow the basic steps of service for front of the house dining.
4. Ensures menu items are prepared and presented in accordance with the high standards set forth by the Culinary Director.
5. Trains and coaches all team members in the Culinary Services Department in accordance with company protocol. Performs all evaluations as needed with all staff to ensure that all work done in the dietary department is done appropriately. Brings all performance issues to the Director of Culinary Services, Culinary Manager, or Executive Director and takes appropriate action.
6. Schedules team members to meet the labor budget allowed for the department and manages daily labor to control costs against the budget.
7. Maintains a clean dining room. This includes all equipment, walls, table tops and bases, and chairs. Ensures linens are changed as needed and tabletop condiments and salt and pepper shakers are kept clean. Communicates any outstanding maintenance issues to the Maintenance Director.
8. Maintains oversight of tabletop set up and arrangement at the beginning and end of each meal period.
9. Ensures themself and any team members working with them conducts themselves in a safe manner and that unsafe actions are managed in compliance with Safety Committee Standards.
10. Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond job responsibilities, and has a positive impact on co-workers, residents, and visitors.
11. Develops and maintains a positive relationship with other leaders throughout the community to foster cross-departmental collaboration especially for resident engagement activities that has F&B crossover.
12. Performs other duties as assigned or needed.

Equal Opportunity Employer

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