Dining Room Supervisor

Elegance Senior Living; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

Elegance Senior Living is seeking a dining services professional to foster a positive service culture in the dining room and lead team training efforts. The role focuses on maintaining high-quality mealtime experiences for residents while optimizing labor costs and adherence to safety standards.

The incumbent will oversee menu presentation standards, supervise staff performance, and collaborate with the Culinary Director to ensure consistent, excellent resident satisfaction during meals.

Qualifications

• Develops a positive customer service culture in the dining room through team member training.
• Evaluates the quality of service and develops systems to maximize the efficiency of meal delivery while maintaining a pleasant dining experience.
• Trains and coaches all team members in the Culinary Services Department in accordance with company protocol.
• Schedules team members to meet the labor budget and manages daily labor to control costs.

Responsibilities

• Maintains a clean dining room and ensures equipment, walls, tabletops and seating are in good condition.
• Ensures menu items are prepared and presented to high standards set by the Culinary Director.
• Fosters teamwork across departments to support resident engagement activities and overall dining experience.
• Performs ongoing evaluations and communicates issues to the Culinary Services leadership team.

Skills

Team leadership

Customer service

Training and coaching

Labor cost management

Safety compliance

Job description

• Develops a positive customer service culture in the dining room through team member training. Evaluates the quality of service and develops systems to maximize the efficiency of meal delivery while maintaining a pleasant dining experience.
• Ensures team members provide service that maintains excellent resident experiences during mealtimes.
• Circulates in the dining room to ascertain resident preferences and satisfaction with meals. Develops service systems that follow the basic steps of service for front of the house dining.
• Ensures menu items are prepared and presented in accordance with the high standards set forth by the Culinary Director.
• Trains and coaches all team members in the Culinary Services Department in accordance with company protocol. Performs all evaluations as needed with all staff to ensure that all work done in the dietary department is done appropriately. Brings all performance issues to the Director of Culinary Services, Culinary Manager, or Executive Director and takes appropriate action.
• Schedules team members to meet the labor budget allowed for the department and manages daily labor to control costs against the budget.
• Maintains a clean dining room. This includes all equipment, walls, table tops and bases, and chairs. Ensures linens are changed as needed and tabletop condiments and salt and pepper shakers are kept clean. Communicates any outstanding maintenance issues to the Maintenance Director.
• Maintains oversight of tabletop set up and arrangement at the beginning and end of each meal period.
• Ensures themself and any team members working with them conducts themselves in a safe manner and that unsafe actions are managed in compliance with Safety Committee Standards.
• Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions which assist others beyond job responsibilities, and has a positive impact on co-workers, residents, and visitors.
• Develops and maintains a positive relationship with other leaders throughout the community to foster cross-departmental collaboration especially for resident engagement activities that has F&B crossover.
• Performs other duties as assigned or needed.