Dining Room Host Foundation Room- HOB New Orleans

GLC Live at 20 Monroe; New Orleans (LA); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Live Nation's House of Blues New Orleans is seeking a friendly Guest Relations host to greet guests, manage wait times, and guide patrons to seating with a welcoming, high-energy attitude.

In this fast-paced venue environment, you will communicate across teams, handle guest inquiries, maintain the host stand, and assist with seating flow during busy shows, ensuring an outstanding guest experience.

Qualifications

• High school diploma or equivalent.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Greet all guests promptly and courteously in a professional manner.
• Control the flow of guests entering the restaurant and those waiting for a table.
• Obtain guest names, party size, and needs; manage wait lists and seating assignments.
• Estimate and communicate accurate wait times; lead guests to tables and present menus.
• Answer questions about the menu, venue, and artists; coordinate with kitchen and door hosts.
• Maintain host stand organization and cleanliness; assist with VIP and special events as needed.

Skills

Guest relations

Customer service

Communication

Education

High School Diploma

Tools

MICROS

Job description

Job Summary:**WHO ARE WE?**Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a *Great Place to Work* organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.**WHO ARE YOU?**Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!**WHAT THIS ROLE WILL DO****Guest Relations*** Greet all guests promptly and courteously in a professional manner* Control the flow of guests coming into the restaurant and those who are waiting for a table* Hospitality zone* Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable* Anticipate and respond to guest needs (guest satisfaction)* Direct guest to appropriate location to wait when on a wait* Estimate and quote accurate wait times for tables* Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table* Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables* Properly answer guest questions regarding the menu, music hall, and artists appearing at the House* Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.* Pick up guest lists for any special events.* Handle concert tickets and signature sheet.* Obtain Production sheet for current night* Obtain current member and spouse lists.* Check foundation membership card and photo ID* Adherent to HOB dress code policy of the foundation lounge* Hand out wrist band and /or opera box passes* Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner* Knowledge of House of Blues related art, music, and history* Adhere to the HOB Hospitality Zone**Communicate with other support departments*** Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow* Communicate to kitchen when large parties and special event parties have been seated.**Atmosphere (Maintenance/Cleaning)*** Keep host area clean and organized throughout the shift (shift mechanics).* Keep floor in host area free of spills, food, trash or other obstacles* Polish and clean all entry door windows throughout the shift* Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand* Maintain line of sight/atmosphere control by circulating through work area throughout shift* Maintain House of Blues safety and sanitation standards**Assist Other Departments as Needed*** Assist other employees and departments as needed (teamwork)* Adherence to standard operating procedures* Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift**WHAT THIS PERSON WILL BRING****Required:*** Appearance* Punctuality/Attendance* Attitude/Teamwork* Opening and Closing duties* Job Skills/Knowledge/Productivity* Adherence to Policy* Sanitation and Safety* Guest Satisfaction* Communications* (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent* High School Diploma Music Mall and Retail operations* Working knowledge of restaurant operations, seating procedures, guest relations, problem solving* Entry Knowledge of* Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills* Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations* Flexible Hours**Preferred:*** Point of Sales knowledge, preferably MICROS* Previous experience handling VIP customers* Previous Customer Service/Host experience* Skills in interpersonal communication and teamwork**Physical Demands/Working Environment:*** Working environment is fast-paced* Position requires extended periods of prolonged standing and working on your feet* Must be able to lift or move up to 25 lbs using proper lifting techniques