Dining Room Captain

Cobblestone Creek Country Club; Lawrence Township (NJ); On-site; USD 25,003 - 35,610; Full time

Job summary

Cobblestone Creek Country Club is seeking a Dining Room Captain to manage food and beverage service for members and guests. This role involves training and supervising dining room staff while ensuring high standards of cleanliness and order.

The ideal candidate should have fine dining experience and excellent customer service skills. Successful applicants must be able to efficiently manage dining room operations, resolve complaints, and maintain member satisfaction in a fast-paced environment.

Qualifications

• Minimum two years of experience as a head waiter or wait staff supervisor in a fine dining venue.
• Food safety and alcoholic beverage certifications required.

Responsibilities

• Manage food and beverage service for members and guests in the dining room.
• Train and supervise dining room staff.
• Maintain order and cleanliness to ensure member satisfaction.

Skills

Fine dining experience

Organizational skills

Wine and cocktail service knowledge

Customer service

Education

High School education or equivalent

Job description

Job Details

Job Location: Lawrence Township, NJ 08648. Salary Range: $22.00 - $22.00 Hourly. Position: Dining Room Captain. Related Titles: Host or Hostess; Dining Room Supervisor; Assistant Dining Room Manager. Reports to: Dining Room Manager. Supervises: Food Server. Hourly Rate: $22.

Education and Experience

• High School education or equivalent.
• Previous fine dining and/or banquet experience.
• Minimum two years of experience as a head waiter or wait staff supervisor in a fine dining venue.

Job Knowledge, Core Competencies and Expectations

• Knowledge of the principles, procedures and equipment used in the storage, care, preparation, cooking, dispensing and serving of food in large quantities.
• Ability to suggestively sell wine and cocktails.
• Good organizational and follow-through skills.
• Ability to demonstrate proper wine service.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary

Manage food and beverage service for members and guests in the dining room. Train and supervise dining room staff. Maintain order and cleanliness and ensure that member satisfaction standards are consistently attained. Passionate, experienced leader who can run the dining room when the need arises.

Job Tasks and Duties

• Greets members and guests.
• Suggests and describes available appetizers, entrees, desserts, alcoholic beverages, and wine to members and guests.
• Coordinates food service between kitchen and service staff.
• Assists heavily with the training of new staff members.
• Inspects all linens daily for proper appearance.
• Maintains all silver and copper service ware items.
• Resolves member and guest complaints.
• Assures that all safety, accident and emergency policies and procedures are in place and consistently followed.
• Assures that revenue control procedures are continually followed.
• Inspects dining room to ensure proper maintenance, cleanliness and safety.
• Provides layout and design recommendations to applicable managers.
• Suggests dining room decorations for special themes.
• Assures that pre-opening and closing cleaning tasks are assigned and completed as required.
• Manages the guest reservation system and a waiting list, if necessary.
• Assists with service of food and beverages in outlets and for special functions when needed.
• Assists with table clearing and re-setting as needed.
• Suggests when additional service supplies and small equipment are needed.
• Enforces established rules, regulations and policies.
• May serve as club’s opening or closing manager or manager on duty.
• Assists in dining room inventory assessments.
• Suggestively sells daily specials to all members and guests.
• Conducts pre-service employee briefings (line-up meetings).
• Assures that local and state laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Coordinates any special requests, including dietary needs, with the Executive Chef.
• Completes other appropriate assignments made by the Dining Room Manager.

Licenses and Special Requirements

• Food safety certification.
• Alcoholic beverage certification.
• Of legal age to serve alcoholic beverages.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach.
• Push, pull, or lift to 50 pounds.
• Continuous repetitive motions.
• Work in a hot, humid, and noisy environment.